Employee Engagement

Employee Engagement

ADCB's long-term success depends on employees who understand and are engaged in our long-term strategy, and who feel a personal connection to our organization. To promote strong engagement, we survey our employees annually and benchmark our performance against peer organizations. This process helps us address barriers to effective performance, expand on successful initiatives, and improve our employees' engagement with the Bank and our compelling vision for the future.

76%
Employee engagement*

Employee Engagement Survey

ADCB's annual Employee Engagement Survey solicits confidential feedback from all employees on all aspects of their jobs. Consistent with the results of the last four years' surveys, in 2016 the Bank maintained a leading position among regional and global high-performance companies in overall level of employee engagement. In 2016, employees responded favourably to efforts by the executive management team to communicate the Bank's strategy. Additionally, results revealed improved employee perceptions of the Bank's strategic focus on high-quality products and services and of its commitment to excellence.

Our Human Resources Team was recognized at the Gulf Customer Experience Awards for 'Best Employee Engagement in Financial Services.'

On-boarding Process Introduces a Culture of Excellence

I immediately felt that ADCB did its best to welcome me into the corporate family. The induction sessions and workshops on Customer Service clearly imparted the vision of how ADCB wants to differentiate itself in the market and what we as employees can to do contribute to its success. The structure and delivery of the induction days were both professional and engaging. I was also assigned a personal on-boarding HR manager who took away a lot of stress, helping me sort out all my legal and employee paperwork, every step of the way."

 Source: New employee

In July 2014, ADCB introduced a mandatory on-boarding programme that helps all new employees transition into the Bank's "Service Excellence" culture. The programme consists of an orientation session and workshops aligned to the Bank's strategy and vision to be the number one bank of choice. We provide the tools to understand and achieve our customer service excellence commitments. Dedicated on-boarding Relationship Managers help reduce the stress of joining a new organisation by facilitating each new employee's on-boarding process.

* as at 31 Dec 2016