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| | | | | About the ADCB Debit Card | | | What is ADCB Debit Card? | | ADCB Debit Card is a Debit/ ATM chip card offering you greater flexibility and payment convenience in your everyday life.
- It can be used as a payment card (instead of cash / cheques) and as an ATM card
- When used as a payment card it debits the payment amount from your savings/current account for your day to day purchases of goods and services within and outside UAE. The primary account will automatically get debited for the amount of the purchase.
- It also provides access to ATMs for cash withdrawals and other enquiries.
Use your ADCB Debit Card for paying for groceries, shopping, dining, travel tickets, school fees or any other payments while continuing to take advantage of its numerous features and benefits | | |
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| Type Of Debit Cards | | | At ADCB, we have designed different products to meet different requirements of our customers.
We offer the following products from our Debit Card suite.
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| | 4. How do I select / change my ATM PIN? | | Visit any ADCB ATM OR
Call
800 2030 if you are an Easy Pay Debit Card holder.
800 8008 if you are a Privilege Debit Card holder.
800 2004 if you are an Excellency Debit Card holder . | | |
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| | 5. Who else knows my PIN and is it safe to reveal it to anyone? | | | No one other than yourself knows your PIN and you should never divulge your PIN to anyone including Bank staff and Merchants. | | |
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| | 1. To which account will the Debit Card be linked to? | | - The Debit card will be linked to primary account which can be linked to upto ten accounts. For cash transactions, you will have the option of choosing which account to withdraw cash from. This option is only available on ADCB ATMs.
- For retail transactions, the primary account is automatically selected.
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| | 2. Can I get add on (supplementary) cards? | | - Yes, you can get up to 5 supplementary cards linked to your card (primary card)
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| | 3. Are the supplementary cards linked to my primary card account? | | - The supplementary cards are linked to your card (primary card)
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| | 4. How do I apply for the supplementary cards? | | - You may apply for the Debit cards by completing and submitting the Application Form
 online or submitting the form at any ADCB branch.
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| | 5. How will the card/s be delivered to me? | | - The card will be delivered to you either by mail or by courier at the address as per ADCB’s records provided by you.
- The supplementary card/s will be delivered to you (primary card holder) either by mail or by courier at the address as per ADCB’s records provided by you.
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| | 6. Will my purchase transactions carried out on the debit card appear on the Account statement? | | - Yes, the transactions will appear under your Account statement. The Account statement will be sent to the primary account holder at regular intervals.
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| | 7. Do I have to sign on the signature panel on the back of the card? | | - For your own security, you are required to immediately sign on the signature panel on the back of the card, by using a ball point pen upon receipt of your new card, as this signature will be used for transaction verification at the Point Of Sale (Merchant / Retail Outlets).
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| | 8. How do I update my contact details? | | | You can update your contact details through any of the following channels: | - ADCB@ctive (Personal Internet Banking)
- ADCB ATMs
- Calling 800 2030 (for Easy Pay Card holders)/ 800 8008 (for Privilege Card holders) / 800 2004 (for Excellency Card holders)
- Walking into a branch and submitting a duly signed letter
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| | 9. How do I select / change my Telephone banking Personal Identification Number (TPIN)? | | | To activate phone banking services you must select a TPIN. To select your TPIN | - Call
- 800 2030 if you are an Easy Pay Debit Card holder.
800 8008 if you are a Privilege Debit Card holder.
800 2004 if you are an Excellency Debit Cardholder.
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| | 10. How do I register for ADCB@ctive Personal Internet Banking? | | | To register for ADCB@ctive Personal Internet Banking you must | - Visit www.adcb.com
- Click “Register”
- Follow the instructions for online registration
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| | 1. When can I use my Debit card at the ATM? | | - You can use the Debit Card immediately at the ATM on activation of the card and selection of the ATM PIN
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| | 2. When can I use my Debit card at the Merchant / Retail Outlet or Point of Sale? | | - You can use the Debit Card immediately at the Merchant / Retail Outlet or Point of Sale on activation of the debit card.
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| | 3. Do I have to sign on the signature panel on the back of the card? | | - For your own security, you are required to immediately sign on the signature panel on the back of the card, by using a ball point pen upon receipt of your new card, as this signature will be used for transaction verification at the Point Of Sale (Merchant / Retail Outlets).
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| | 4. Where is my debit card accepted / where can it be used? | | - ADCB debit card can be used at Merchant /Retail Outlets (Point of Sale) and at ATMs within and outside UAE.
| Merchant / Retail Outlets - Point of Sale (POS)- All Merchant / Retail outlets that display the MasterCard logo within and outside UAE
- The Easy Pay debit card though a chip card also carries the magnetic stripe. Thus enabling the customer to use the card on both chip enabled and non - chip enabled POS machines.
| ATM
The card can be used at any of the following ATMs
- ADCB ATMs
- ATMs that have the UAE switch logo
- ATMs that have the GCC logo
- ATMs that have MasterCard/Cirrus logo within and outside UAE
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| | 5. How do I use my ADCB debit card at a retail outlet? | | | Using the ADCB Debit Card at a merchant outlet is very easy and convenient too! All you have to do is: | - Present your ADCB debit card at the payment counter after you have purchased your goods.
- The merchant will swipe your card for your purchase amount. This amount will get deducted from your ADCB bank account
- The merchant will give you a charge slip which you need to sign
- Check the amount on the charge slip before signing it to ensure it matches the amount for which you have bought the goods / paying for.
- The merchant will keep the original charge slip and return a copy to you for your records.
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| | 6. Can my ADCB Debit Card be used outside UAE for purchases and cash withdrawals? | | - Yes, your ADCB Debit Card can be used outside UAE for your purchases as well as cash withdrawals.
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| | 7. Can I use the ADCB debit card over the net to make online purchases? | | - No. The ADCB debit card cannot be used over the net to make online purchases.
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| | 8. Are there any transaction limits for the debit card? | | Yes, there are transaction limits set on your card for your security. The ATM limit for your ADCB Debit Card is as follows:
| - ATM Cash Withdrawal limit per day for Easy Pay Debit Card: AED 10,000/-
- ATM Cash Withdrawal limit per day for Privilege Debit Card: AED 15,000/-
- ATM Cash Withdrawal limit per day for Excellency Debit Card:
AED 20,000/-
| | Above limit is subject to available balance in your account and may vary. | | |
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| | 1. Are there any charges for using the ADCB Debit card at an ATM? | | - There are no charges for using your card at ADCB ATMS. Charges apply for using your card at non- ADCB ATMs and for cash withdrawals outside UAE
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| | 2. Are there any charges for using the card for making payments at Merchant / Retail outlets? | | - ADCB does not levy any charges for making payments using the ADCB Debit card.
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| | 3. Do Merchants / Retail Outlets charge extra amount for paying with the Debit Card? | | - Most Merchants / Retail Outlets do not charge any extra amount for paying with the Debit Card. However, there are certain categories like jewelers who may charge an extra amount for paying with the Debit Card. The amount charged varies from Merchant to Merchant.
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| | 4. Is there any annual membership fee payable for the ADCB Debit Card? | | - No. There is no annual membership fee payable. ADCB Debit Card is absolutely free.
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| Validity | | For how long is my ADCB debit card valid?
| | The ADCB Debit card is valid up to the last working day of the month indicated on the card. | | |
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| | 1. What should I do if the Debit card (primary / supplementary) is lost /stolen or damaged? | | - You should inform our 24 Hour Contact Centre on 800 2030 (for Easy Pay Card holders)/ 800 8008 (for Privilege Card holders) / 800 2004 (for Excellency Card holders) immediately. A new card will be issued to you and the applicable replacement fee will be charged to your account. The new card will be delivered within 7 days, at the billing address available on ADCB’s records.
Please Note: Once the card has been reported the card lost or stolen (in case you find it) / damaged it will be blocked and hence the card should not be used.
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| | 2. What happens to the transactions on the existing card when the card is replaced? | | - All the transactions will get automatically get transferred to the new card account
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| | 3. Will the TouchPoints that I had earned and not redeemed on the card prior to reporting the card lost / stolen / damaged be transferred to the new account? | | - Yes. Your TouchPoints will be transferred to your new card account.
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| | 4. Will my Chip Rewards get carried forward? | | - Yes. Your Chip Rewards will be carried forward to your new card account.
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| | 1. Are there any offers available on my Debit card? | | - Yes, you can get offers and discounts if you use your ADCB Debit Card to make purchases. For details , please click on the link below
- Special Offer
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| | 2. Is there any Loyalty Programme on the ADCB Debit Card? | | - Yes. You get TouchPoints rewards for the retail purchases. Get 1 TouchPoint for retail purchases for every AED 2 spent outside UAE and AED 4 spent within UAE. For details, please click on the link below
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| Closure Of Account | | 1. Do I have to return the card/s if the account has to be cancelled?
Yes, the cards (including supplementary card/s if any) have to be returned to us. Kindly cut the card in two and mail it to
Central Processing Department, P.O. Box 939, Abu Dhabi. | | |
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Al Nokhitha Fund NAV as of 01/07/2009 is AED 3.832 down 0.158 % from 30/06/2009
ADCB MSCI UAE Index Fund NAV as of 01/07/2009 is AED 4.070 up 0.521 % from 30/06/2009
ADCB MSCI Arabian Markets Fund NAV as of 01/07/2009 is USD 4.943 up 0.859 % from 30/06/2009
Al Basha'er Fund NAV as of 31/05/2009 is USD 7.945 up 7.004 % from 30/04/2009
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