1. How do I get started once I have received my card?
2. How do I activate my ADCB Debit Card?
3. What happens if I do not activate my ADCB Debit Card?
4. How do I select / change my ATM PIN?
5. Who else knows my PIN and is it safe to reveal it to anyone?

Two simple steps

1. Activate
2. Select your ATM Personal Identification Number (PIN)

To activate your ADCB Debit Card:

1. SMS ACT space last 6 digits of your card number to 2626 OR
2. Call
3. 800 2030 if you are an Easy Pay Debit Card holder
   800 8008 if you are a Privilege Debit Card holder
   800 2004 if you are an Excellency Debit Cardholder
   

In case you do not activate your ADCB Card, you will not be able to enjoy the convenience of making payments or using it for cash withdrawal at the ATMs

1. To which account will the Debit Card be linked to?
2. Can I get add on (supplementary) cards?
3. Are the supplementary cards linked to my primary card account?
4. How do I apply for the supplementary cards?
5. How will the card/s be delivered to me?
6. Will my purchase transactions carried out on the debit card appear on the Account statement?
7. Do I have to sign on the signature panel on the back of the card?
8. How do I update my contact details?
9. How do I select / change my Telephone banking Personal Identification Number (TPIN)?
10. How do I register for ADCB@ctive Personal Internet Banking?

• The Debit card will be linked to primary account which can be linked to upto ten accounts. For cash transactions, you will have the option of choosing which account to withdraw cash from. This option is only available on ADCB ATMs.
• For retail transactions, the primary account is automatically selected.

• Yes, you can get up to 5 supplementary cards linked to your card (primary card)

• The supplementary cards are linked to your card (primary card)

• You may apply for the Debit cards by completing and submitting the Application Formonline or submitting the form at any ADCB branch.

• The card will be delivered to you either by mail or by courier at the address as per ADCB’s records provided by you.
• The supplementary card/s will be delivered to you (primary card holder) either by mail or by courier at the address as per ADCB’s records provided by you.

• Yes, the transactions will appear under your Account statement. The Account statement will be sent to the primary account holder at regular intervals.

• For your own security, you are required to immediately sign on the signature panel on the back of the card, by using a ball point pen upon receipt of your new card, as this signature will be used for transaction verification at the Point Of Sale (Merchant / Retail Outlets).

• ADCB@ctive (Personal Internet Banking)
• ADCB ATMs
• Calling 800 2030 (for Easy Pay Card holders)/ 800 8008 (for Privilege Card holders) / 800 2004 (for Excellency Card holders)
• Walking into a branch and submitting a duly signed letter

• Call

• Visit www.adcb.com
• Click “Register”
• Follow the instructions for online registration

1. What are the benefits of the ADCB Debit Card?
2. - Details
3. What are the benefits of the ADCB Privilege Debit Card?
4. - Details
5. What are the benefits of the ADCB Excellency Premium Debit Card?
6. - Details

1. When can I use my Debit card at the ATM?
2. When can I use my Debit card at the Merchant / Retail Outlet or Point of Sale?
3. Do I have to sign on the signature panel on the back of the card?
4. Where is my debit card accepted / where can it be used?
5. How do I use my ADCB debit card at a retail outlet?
6. Can my ADCB Debit Card be used outside UAE for purchases and cash withdrawals?
7. Can I use the ADCB debit card over the net to make online purchases?
8. Are there any transaction limits for the debit card?

• You can use the Debit Card immediately at the ATM on activation of the card and selection of the ATM PIN

• You can use the Debit Card immediately at the Merchant / Retail Outlet or Point of Sale on activation of the debit card.

• For your own security, you are required to immediately sign on the signature panel on the back of the card, by using a ball point pen upon receipt of your new card, as this signature will be used for transaction verification at the Point Of Sale (Merchant / Retail Outlets).

• ADCB debit card can be used at Merchant /Retail Outlets (Point of Sale) and at ATMs within and outside UAE.

• All Merchant / Retail outlets that display the MasterCard logo within and outside UAE
• The Easy Pay debit card though a chip card also carries the magnetic stripe. Thus enabling the customer to use the card on both chip enabled and non - chip enabled POS machines.

• ADCB ATMs
• ATMs that have the UAE switch logo
• ATMs that have the GCC logo
• ATMs that have MasterCard/Cirrus logo within and outside UAE

• Present your ADCB debit card at the payment counter after you have purchased your goods.
• The merchant will swipe your card for your purchase amount. This amount will get deducted from your ADCB bank account
• The merchant will give you a charge slip which you need to sign
• Check the amount on the charge slip before signing it to ensure it matches the amount for which you have bought the goods / paying for.
• The merchant will keep the original charge slip and return a copy to you for your records.

• Yes, your ADCB Debit Card can be used outside UAE for your purchases as well as cash withdrawals.

• No. The ADCB debit card cannot be used over the net to make online purchases.

• ATM Cash Withdrawal limit per day for Easy Pay Debit Card: AED 10,000/-
• ATM Cash Withdrawal limit per day for Privilege Debit Card: AED 15,000/-
• ATM Cash Withdrawal limit per day for Excellency Debit Card:
  AED 20,000/-

1. Are there any charges for using the ADCB Debit card at an ATM?
2. Are there any charges for using the card for making payments at Merchant / Retail outlets?
3. Do Merchants / Retail Outlets charge extra amount for paying with the Debit Card?
4. Is there any annual membership fee payable for the ADCB Debit Card?

• There are no charges for using your card at ADCB ATMS. Charges apply for using your card at non- ADCB ATMs and for cash withdrawals outside UAE

• ADCB does not levy any charges for making payments using the ADCB Debit card.

• Most Merchants / Retail Outlets do not charge any extra amount for paying with the Debit Card. However, there are certain categories like jewelers who may charge an extra amount for paying with the Debit Card. The amount charged varies from Merchant to Merchant.

• No. There is no annual membership fee payable. ADCB Debit Card is absolutely free.

1. What should I do if the Debit card (primary / supplementary) is lost /stolen or damaged?
2. What happens to the transactions on the existing card when the card is replaced?
3. Will the TouchPoints that I had earned and not redeemed on the card prior to reporting the card lost / stolen / damaged be transferred to the new account?  

• You should inform our 24 Hour Contact Centre on 800 2030 (for Easy Pay Card holders)/ 800 8008 (for Privilege Card holders) / 800 2004 (for Excellency Card holders) immediately. A new card will be issued to you and the applicable replacement fee will be charged to your account. The new card will be delivered within 7 days, at the billing address available on ADCB’s records.
  Please Note: Once the card has been reported the card lost or stolen (in case you find it) / damaged it will be blocked and hence the card should not be used.

• All the transactions will get automatically get transferred to the new card account

• Yes. Your TouchPoints will be transferred to your new card account.

1. Is there any Loyalty Programme on the ADCB Debit Card?