Frequently Asked Questions

What is the Etihad Guest Miles Program?

Etihad Guest is the rewards programme specially designed by Etihad Airways for its loyal frequent flying members. Etihad Guest is also the exclusive rewards programme on your Etihad Guest Above Credit Card, and you earn Etihad Guest Miles on all your retail purchases made on your Etihad Guest Above Credit Card and ADCB Etihad Guest Above Debit Card.

Are there any membership fees to enroll in the Etihad Guest Programme?

No. There is no membership fee to enroll in the Etihad Guest Programme. You are automatically eligible to participate in the Programme by virtue of being an Etihad Guest Above Credit Cardholder.

Can I earn Etihad Guest Miles on other ADCB Products and Services?

You can earn Etihad Guest Miles only on eligible transactions made with your Etihad Guest Above Credit Card, ADCB Etihad Guest Above Debit Card and on balances linked to your ADCB Etihad Guest Account (Current or Savings Account(s)). For other ADCB Products and Services that do not participate in the Etihad Guest Above Card Program, you shall earn TouchPoints. For details, please visit http://www.adcbtouchpoints.com/howtoearn.asp.

When and how can I start redeeming my Etihad Guest Miles?

Etihad Guest Miles can be redeemed instantly or built over time to enable you to book free flights, upgrades and more. Spending your miles with Etihad Airways is easy. Spend as little as one Etihad Guest Mile and take advantage of amazing shopping opportunities at the Rewards Shop, or use your Etihad Guest Miles for free flights and experience the warmth of the welcome in Pearl Business class or the unparalleled luxury of the Diamond First class. For more details, please visit www.etihadguest.com.

Do the Etihad Guest Miles expire?

Your Etihad Guest Miles are valid for three years from the date you earn them, during which you can redeem them anytime for rewards. Unused Etihad Guest Miles will expire at the end of such validity period. For more details, please visit www.etihadguest.com.

Are the Etihad Guest Miles transferable to someone else?

Etihad Guest Miles are not transferable. Miles earned on account of your card purchases shall accrue on the principal cardholder only. For more details, please visit www.etihadguest.com.

What are the different types of ADCB Etihad Guest Accounts offered by ADCB?

ADCB offers ADCB Etihad Guest Account (current and savings) under the following categories

What are the different types of Etihad Guest Above Debit Cards offered by ADCB?

ADCB has designed different debit card products to meet different requirements of its customers. Following are the different debit cards linked to the type of account opened:

How can I earn Etihad Guest Miles with ADCB Etihad Guest Account and ADCB Etihad Guest Above Debit Cards?

You can now earn Etihad Guest Miles on all purchases made with ADCB Etihad Guest Above Debit Cards, and on the balance maintained in your ADCB Etihad Guest Account.

To know more on how you can earn miles, please refer the guide to rewards in the accounts section and debit cards section.

How do I know how many Etihad Guest Miles have I earned with ADCB Etihad Guest Account and ADCB Etihad Guest Above Debit Cards? Will I get a statement for Etihad Guest Miles earned?

The Etihad Guest Miles that you earned using ADCB Etihad Guest Account and Etihad Guest Above Debit Cards will reflect* in your ADCB Statement of Account.

To know the status of total Etihad Guest Miles available in your Etihad Guest Account, you can log on to www.etihadguest.com using your Etihad Guest Number or call the Etihad Guest Service Centre on Toll-free 800 48378 (800 GUEST)

*from October 2010 onwards

Is there any annual membership fee payable for the ADCB Etihad Guest Above Debit Card?

No, there is no annual membership fees payable for the ADCB Etihad Guest Above Debit Card.

I have a regular ADCB Debit Card? How do I apply for an ADCB Etihad Guest Above Debit Card?

You have several options to convert your existing debit card into an ADCB Etihad Guest Above Debit Card . Here is what you can do:

  • Submit your request for ADCB Etihad Guest Above Debit Card at any ADCB branch
    OR
  • Call
    • 800 2030 if you are an Aspire customer
    • 800 8008 if you are a Privilege customer
    • 800 2004 if you are an Excellency customer

Shall the supplementary cards also be eligible for earning miles?

Like the primary cardholders, supplementary cardholders shall also be able to earn miles on usage of their cards.

How can I convert my supplementary debit card/s to ADCB Etihad Guest Above Debit Card/s?

Once you give a request to convert your primary debit card to ADCB Etihad Guest Above Debit Card, all supplementary card/s linked to your primary account will also be converted to ADCB Etihad Guest Above Debit Card/s.

Will the supplementary card have the same number as the primary card?

No, the card number for supplementary cards will not be the same that of primary card.

Where can I view the miles earned by my supplementary card holder? Will I get a separate statement for miles earned by supplementary cardholder?

The miles earned by supplementary card holders will reflect in the Statement of Account along with miles earned by primary card holder.

Where will the miles earned by my supplementary card holder be credited?

The miles earned by supplementary card holders will be credited to the primary cardholders Etihad Guest Account.

Will I earn TouchPoints with Etihad Guest Above Credit Card, ADCB Etihad Guest Above Debit Card and ADCB Etihad Guest Account?

No. You will not earn TouchPoints with Etihad Guest Above Credit Card, ADCB Etihad Guest Above Debit Card and ADCB Etihad Guest Account. However, you will have the option to redeem TouchPoints for Etihad Guest Miles or any other TouchPoints redemption offers available.

At what rate will my spends be converted to USD for the purpose of rewarding miles?

The rate for converting AED/non USD spends to USD for the purpose of rewarding miles is USD1 = AED 3.67.

How can I redeem the miles? Can I transfer the miles to someone else?

All features like redemption of miles, expiry of miles etc shall be based on the norms & practices of the Etihad Guest program. For details , log on to www.etihadguest.com using your Etihad Guest Number or call the Etihad Guest Service Centre on Toll-free 800 48378 (800 GUEST).

I have some more queries on Etihad Guest Miles Program. Where can I get more information on related to it?

For details on your Etihad Guest Miles Program, log on to www.etihadguest.com using your Etihad Guest Number or call the Etihad Guest Service Centre on Toll-free 800 48378 (800 GUEST).