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FAQs - Safe Deposit Locker

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Safe Deposit Locker FAQs

  1. 1. Who is eligible to rent a locker?

  2. 2. What is the procedure for applying for a Safe Deposit Locker (SDL)? What are the documents required?

  3. 3. Which branches have the Safe Deposit locker facilities?

  4. 4. What is the procedure to add / cancel / modify the mandate for the locker?

  5. 5. Is there a joint facility with a family member or partner to operate the Safe Deposit Locker?

  6. 6. Can a minor operate the Safe Deposit locker?

  7. 7. What are the timings to operate the Safe Deposit locker?

  8. 8. Is it possible to request for more than one locker?

  9. 9. What is the rental charge of a locker and how is the payment to be made?

  10. 10. When is the locker rental to be paid and is there any deposit?

  11. 11. What is the procedure to change the access card? Are there any charges?

  12. 12. To whom should the case be reported to in case of items forgotten in the Locker room?

  13. 12. What is the procedure to follow in case the key is lost?

  14. 13. What is the penalty to be paid in case of lost/broken SDL key?

  15. 14. What if the biometric identification fails?

  16. 15. How to discontinue the Locker facility?

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Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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