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How to register for VoicePassTM

Excellency & Privilege Club

  • Call the ADCB Contact Centre from your registered mobile number:

     (a) Excellency: 800 2004
     (b) Privilege Club: 800 8008

  • If you are calling for the first time, you will be prompted to select your language preference. Upon selection, your preference will be saved for future interactions
  • You will be identified as a registered customer of ADCB (Note: If you have multiple Customer IDs linked to your mobile number, the normal menu will be played. In this case, VoicePass™ will not be available)
  • Select ‘To register for ADCB Mobile App, Telebanking or ADCB Personal Internet Banking Services’ from the main menu
  • You will be transferred to a contact centre agent who will verify your identity and answer any questions or concerns you may have regarding VoicePass™
  • The agent will transfer you to the VoicePass™ registration menu, where you will be requested to say the following phrase three times:

    “At ADCB, my voice is my password”

  • The agent will transfer you to the VoicePass™ registration menu, where you will be requested to say the following phrase three times:

    “At ADCB, my voice is my password”

    Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
  • Your voice samples will be collected and stored in our system. Once you have successfully registered for VoicePass™, the system will provide an enrollment confirmation message

Aspire

  • Call the ADCB Contact Centre (800 2030 or 800 5626) from your registered mobile number
  • If you are calling for the first time, you will be prompted to select your language preference. Upon selection, your preference will be saved for future interactions
  • You will be identified as a registered customer of ADCB (Note: If you have multiple Customer IDs linked to your mobile number, the normal menu will be played. In this case, VoicePass™ will not be available)
  • Select ‘Other Banking Services’ from the main menu
  • Follow the instructions for VoicePass™ registration. You will be requested to say the following phrase three times:
    “At ADCB, my voice is my password”
    Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
  • Your voice samples will be collected and stored in our system. Your call will then be transferred to a contact centre agent who will verify your identity and complete the VoicePass™ registration process

How to register for VoicePass™ (T-Pin Customers)

  • Call the ADCB Contact Centre from your registered mobile number:

    (a) Excellency: 800 2004
    (b)Privilege Club: 800 8008
    (c) Aspire: 800 2030
    (d) Aspire: 800 2030
    (e) Islamic Banking: 800 5626

  • Select ‘Other Banking Services’ from the main menu
  • You will be prompted to enter your TPIN
  • Select ‘To register for VoicePass™, ADCB Mobile App, Telebanking or ADCB Personal Internet Banking Services’
  • Select ‘VoicePass™’
  • Follow the instructions for VoicePass™ registration. You will be requested to say the following phrase three times:
    “At ADCB, my voice is my password”
    Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
  • Your voice samples will be collected and stored in our system. Your call will then be transferred to a contact centre agent who will verify your identity and complete the VoicePass™ registration process

How to use VoicePass™ once you have enrolled

  • Call the ADCB Contact Centre from your registered mobile number:

    (a) Excellency: 800 2004
    (b) Privilege Club: 800 8008
    (c) Aspire: 800 2030
    (d) Islamic Banking: 800 5626

  • Select ‘Other Banking Services’ from the main menu
  • You will be asked to say – “At ADCB my voice is my password”
  • The system will compare your real-time voice with your stored VoicePass™ to authenticate you
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