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VoicePassTM

Experience a new level of high-tech innovation with our Voice Pass feature, which allows you to access our telebanking services using your voice biometrics.

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  • How to register for VoicePass™ (T-Pin Customers)

    • Call the ADCB Contact Centre from your registered mobile number:

      (a) Excellency: 800 2004
      (b) Privilege Club: 800 8008
      (c) Aspire: 800 2030
      (d)  Islamic Banking: 800 5626

    • Select ‘Other Banking Services’ from the main menu
    • You will be prompted to enter your TPIN
    • Select ‘To register for VoicePass™, ADCB Mobile App, Telebanking or ADCB Personal Internet Banking Services’
    • Select ‘VoicePass™’
    • Follow the instructions for VoicePass™ registration. You will be requested to say the following phrase three times:
      “At ADCB, my voice is my password”
      Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
    • Your voice samples will be collected and stored in our system. Your call will then be transferred to a contact centre agent who will verify your identity and complete the VoicePass™ registration process
  • How to use VoicePass™ once you have enrolled

    • Call the ADCB Contact Centre from your registered mobile number:

      (a) Excellency: 800 2004
      (b) Privilege Club: 800 8008
      (c) Aspire: 800 2030
      (d) Islamic Banking: 800 5626

    • Select ‘Other Banking Services’ from the main menu
    • You will be asked to say – “At ADCB my voice is my password”
    • The system will compare your real-time voice with your stored VoicePass™ to authenticate you
    • Post the authentication, you can continue using our telebanking system.
  • Call
  • Location
  • Chat

Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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