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FAQ - ADCB Mobile App

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  1. 1. What is the ADCB Mobile Banking App?

  2. 2. How do I get started?

  3. 3. Who can use the ADCB Mobile Banking App?

  4. 4. How do I know if my phone is compatible?

  5. 5. How do I check if I have internet connection on my phone or how do I subscribe?

  6. 6. Can my friend get access to his account using the ADCB Mobile Banking App installed on my phone?

  7. 7. What should I do if I experience difficulty downloading or using the application?

  8. 8. I have two mobile phones can I have access to ADCB Mobile Banking App for my account on both my phones?

  9. 9. What do I do if my Activation key has expired?

  10. 10. What do I do if I have forgotten my Login password?

  11. 11. How do I unlock my service?

  12. 12. What if I change my phone or if I lost my phone?

  13. 13. What happens if I permanently change my SIM card?

  14. 14. In case the existing SIM is damaged, what happens if the SIM is changed for the same mobile?

  15. 15. Can I access ADCB Mobile Banking App when I am outside UAE?

  16. 16. How secure is this application?

  17. 17. How much will it cost me?

  18. 18. What security precautions should I take when using the ADCB Mobile Banking App?

  19. 19. What should I do if I have more queries regarding this facility?

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Call - 800 2030 (Within UAE)

+971 2 6210090 (Outside UAE)

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