"Best Bank for Liquidity Management in the Middle East"
"Best Brand Initiative of the Year" across Asia, Middle East and Africa
Tamooha won in the category of 'Innovative approach to Emiratisation to deliver exceptional customer experience'
"Best Managed Bank in the UAE"
"Best Bank for Cash management in the UAE"
"Best Annual Report in the Middle East and South Asia" & "Best Non-Traditional Annual Report"
Operational Excellence framework 'SIMPLean' won in the category 'Best Business Change or Transformation – Delivery of a great customer experience through change'
"Best Property Management Team — UAE" for ADCP
Human Resources team won in the category of 'Best Employee Engagement in Financial services'
"Best Cash Manager in the UAE"
"Islamic Bank of the Year" — Sharia Compliant Window
Customer Experience and Research won in the category of 'Best Insight and feedback – Listening to customers to create an impact'
"Best Retail Bank In the UAE"
the "Best Investor Relations Website in the Middle East"
"The Asian Banker CEO Leadership Achievement Award for the UAE"
"Best Islamic Retail Bank in UAE"
"Five Star Cash Manager"
"Best Transaction Service Bank in the Middle East"
"Islamic Banker of the Year"
"Retail Innovation of the Year" for its introduction of the VoiceBiometrics initiative "ADCB VoicePass"
Contact Centre won in the category of 'Best contact centre in the region'
"SME Bank of The Year" & "UAE Domestic Technology & Operations Bank of the Year"