Operational and service excellence with risk minimisation

Group Business Services (GBS) comprises a number of key ‘run the Bank’ support functions including Group Strategy and Change, Technology Services, Group Operations, Corporate Services, and Information and Physical Security.

2011 saw the delivery of several major change initiatives, reinforcement of ADCB’s IT security, licensing and vendor management posture, a strengthened capital investment approach, and enhancement of strategic and agenda management support. Dedicated emphasis on the de-risking of ADCB’s processes has helped to ensure that the Bank remains on a strong operational and risk footing. Other areas of achievement include the successful integration of the UAE assets of the Royal Bank of Scotland’s Retail banking business.

Change management and streamlining of Bank processes is an ongoing responsibility, delivering cost efficiencies and an improved customer experience. During 2011, GBS worked closely with its internal business partners to deliver superior operational performance in an efficient and transparent manner.

ADCB at a Glance
Organisation
Vision, Mission and Strategy
Highlights of 2011
Chairman’s Letter
CEO’s Report

Board of Directors
Senior Management Profiles
CFO’s Report
Operational Review
Corporate Governance Report
Risk Management