Following the discontinuation of ADCB Offshore Banking, we would like to remind you that we have a number of channels available for you to seek clarification or to raise any concerns with ADCB.
Option 1: Relationship Manager
If you belong to one of the following segments, you can contact your Relationship Manager directly:
- Emirati Excellency
- Privilege Club
Option 2: Contact Centre
You may call our contact centre using the relevant number set out below:
||Contact Centre Number (from within the UAE)
||Contact Centre Number (from outside the UAE)
||600 50 2322
||+971 2 621 0090
||600 555 000
||600 50 2004
||600 555 000
||600 50 8008
||600 50 2030
Option 3: Website
You can submit a complaint online by clicking here and selecting the ‘Complaint’ option at the top of the form.
Option 4: Email
For any further clarification or support, you can contact our Customer Care Team at firstname.lastname@example.org.
What happens after you submit a complaint?
We will always try to resolve your concerns immediately, but where this is not possible, you will be provided with a unique complaint reference number for tracking.
We will acknowledge your complaint within 48 hours, and where possible, we will resolve your complaint within 3 working days of receipt. Occasionally, it may be necessary to investigate your complaint further, but we will aim to resolve such complaints within 5 working days. If additional time is required to address your complaint, we will keep you updated as to the steps we are taking to resolve it.
What can you do if you are not satisfied with the response that you receive to your complaint?
We would like to assure you that your concerns will be addressed as a priority once received through any of the channels listed above. If you feel that our response to your complaint still does not fully address the issue, please let us know so that we can see if there is anything further that we can do to resolve it for you.
In the unlikely event that the matter is not concluded to your satisfaction, you can contact the Channel Islands Financial Ombudsman (CIFO). If you want to contact the CIFO, you will need to do this within 6 months from the date of our final response; otherwise, they may not be able to review your complaint.
You can contact the CIFO at:
Email Address: email@example.com
Telephone: +44 (0) 1534 748 610
Website: Click here or visit www.ci-fo.org
Mailing Address: Channel Islands Financial Ombudsman (CIFO), P.O. Box 114, Jersey JE4 9QG, Channel Islands