We are upgrading our systems

We will be carrying out a system enhancement during which some of the credit card related services will not be available from Wednesday, 25th September, 8:00 AM to Monday, 30th September 2019, 10:00 AM (UAE time).

During the temporary system downtime, you will be able use your credit card for in-store and online purchases as well as cash withdrawals.

Available services during this period:

  • In-store and online purchases. Apple Pay and Samsung Pay
  • SMS alerts on card usage
  • Cash withdrawals at ATMs
  • Blocking of cards

Services that will be temporarily unavailable:

From 25th to 30th September:

  • Issuance of new and replacement cards
  • Requests for Instalment Payment Plans at partner merchant outlets

On 29th September:

  • Requests for Balance Transfer, Credit Card Loans and Installment Payment Plan
  • Credit limit changes
  • Payments of credit card outstanding
  • Utility bill payments and school fee payments
  • TouchPoints redemption at partner merchant outlets

For the detailed list of impacted services, channels and the proposed alternative measures during the temporary downtime, please read the FAQs.

Welcome to ADCB’s new website. You can switch to the classic view at any time.
Switch to classic Close

Branches & ATMs