As we continue to recover from the effects of the COVID-19 pandemic, we wanted to reaffirm our commitment to offering you all the necessary help and support you may need during these times. In line with the supportive and preventative measures taken by the UAE authorities, ADCB continues to make appropriate amendments to banking operations to ensure the safety of our employees, customers, and partners.
As part of the relief measures, deferment of up to six (6) EMIs was offered to customers meeting the eligibility criteria of the COVID-19 Targeted Economic Support Scheme. The relief program, which was introduced from 1st April 2020 until 30th June 2020, has been extended for another 3 months until 30th September 2020. In order to support our customers in managing any financial stress, this program has now been extended until 31st December 2020.
Below, you will find detailed information about the measures we are taking and the options available to support your day to day banking needs. These measures are applicable across both conventional products offered by ADCB and Islamic products offered by ADCB Islamic Banking.
Our priority remains our employees, customers and partners – and we are doing everything we can to make sure we continue to offer a great service. We will continue to stay close to developments, and take the necessary action to help protect our employees and customers. These supportive actions will be updated as and when required and the information will be updated on adcb.com.
An increase in the Loan to Value ratio (LTV) by 5% for first-time home buyers, making real estate ownership more accessible.
For all customers, whether an individual or an owner of a business, that is proven to be medically affected by the COVID-19 virus outbreak, loan installments will be deferred and interest will be waived for a period of up to 6 months, subject to meeting the conditions provided by ADCB.
For customers holding a loan product who are placed on unpaid leave by their employer(s) or their income is affected by the COVID-19 virus outbreak, a payment deferral of up to 6 months will be offered.
All types of deferrals listed above or as specified in the FAQs will be available on request from the customer.
If you find yourself under continued financial stress beyond 30th September 2020, as a result of job loss, income reduction/delay, or if you have already availed all six (6) EMI deferrals, without prejudice to any of our rights under the terms and condition applicable to your loan/finance, we will continue to support your lending relationship with us by offering remedial solutions.
The solutions offered will be subject to evaluation of circumstances on a case-by-case basis and in accordance with our policies and applicable terms and conditions.
To apply for loan deferment you can use any of our following channels. However, while our branches will be happy to serve you for some of the below transactions, we encourage you to apply through our contactless channels for your health, safety, and convenience.
|To apply for a deferment||
|All types of facilities||Click here to apply or write to us at email@example.com along with the supporting documents and the subject line: Deferment request|
|Period of Deferment||Documentation required|
|Up to 6 months||Letter from employer mentioning drop in salary / benefits or unpaid leave along with duration for which the curtailment will continue.
Self-employed customers to provide 6 months bank statements that reflect reduction in cash flow as a result of COVID 19.
|Up to 6 months||Medical certificate issued in the UAE confirming COVID-19 infection|
The above benefits are available on both conventional as well as Shari’ah compliant products through our Islamic Banking offering.
Even if there is a disruption to your normal routine, we want you to know that banking with ADCB is still simple and convenient.
We encourage you to register and use our 24/7 online banking channels. You can pay, transfer and transact using our Mobile Banking App or our Personal Internet Banking.
Here are some of the services offered:
Avoid using cash and make quick and easy payments with your ADCB Card.
Your ADCB card is equipped with the and can also be registered on Apple Pay and Samsung Pay which allow you to complete a transaction without handing over the card. Use this safe and secure method when paying for your purchases.
Online shopping is secure with ADCB.
Shop online with peace of mind using your ADCB Card. The 3D Secure feature adds an extra layer of verification for a safer online shopping experience.
In addition to the supportive measures listed above, we have also applied a wide range of health and safety precautions to ensure that our customers and employees are protected. Some of these measures are:
Adherence to all other standard rules and guidelines as advised by the UAE authorities.
|Segments||Current daily cash withdrawal limit
||Updated daily cash withdrawal limit
|Aspire||AED 15,000||AED 30,000|
|Privilege & Emirati||AED 20,000||AED 40,000|
|Excellency & Emirati Excellency||AED 30,000||AED 80,000|
|Private||AED 50,000||AED 100,000|
As the Coronavirus (COVID-19) situation continues to we want you to know that banking with ADCB is still simple and convenient through our 24/7 online banking channels, ATM network and Call Centre.
You can continue to fulfil your day-to-day banking needs securely and safely using our Mobile Banking App or our Personal Internet Banking. You can also use our contactless payment solutions to shop online with ADCB’s 3D secure feature.
We would like to inform you that 54 ADCB branches from 27th June will continue to be fully operational and ready to serve you, however all other branches will remain closed. To view our list of operational branches, please click here.
Safety Deposit Lockers will also not be accessible at select ADCB branches until further notice. To access your locker during this time, please contact your branch.
The move is in line with the preventive and precautionary measures taken by the UAE authorities to curb the spread of the COVID-19 and to ensure the safety of our employees, customers and partners in these challenging times.
health and safety is our top priority:
Fraudsters may take advantage of the current situation, so please be on the look out for anything suspicious, including messages about COVID-19 claiming to be from your bank. Remember that ADCB will never send you an email, text message or call you asking for confidential information to be shared, including your account / card number, PIN, One Time Password (OTP) or your online / mobile banking username or password.
If You Want To Talk To Us
Remember that we are here to help you, so if you have any questions, please call our contact centre on 600 50 2030.