ADCB on WhatsApp

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Safe and secure banking

Bank with complete peace of mind using our safe and secure WhatsApp service.



Locate your nearest branch or ATM with ease

We’ll use your real time location to direct you to your nearest ADCB branch or ATM.



Make service requests

Request cheque books and IBAN letters at the touch of a button.



Ease of use

Easily access your account and credit card balance in just a few steps.



Bilingual

Available in Arabic and English.



Learn More

Inquire about our latest products and services.

You can use ADCB WhatsApp services to:

  • Check your account balance
  • View your last 10 debit card transactions
  • Check your credit card balance
  • View your last 10 credit card transactions
  • Check your outstanding loan balance and next EMI date
  • Activate/block your credit card and debit card
  • Request a cheque book
  • Generate an IBAN letter
  • Calculate live currency and foreign exchange rates
  • Locate ATMs and branches
  • Explore loyalty and rewards
  • Explore products and services
 

How to subscribe:

No. Opt-In Options Process
1 Subscribe by sending a WhatsApp message to 600 50 2030
  • Add the ADCB WhatsApp number 600 50 2030 to your phone contacts
  • Launch WhatsApp and start chatting with ADCB by typing “Hi” or “Hello”
2 Subscribe via SMS
  • Subscribe using the subscription link sent via SMS
3 Subscribe by scanning the QR Code WhatsApp-QR-200px-21
4 Subscribe via WhatsApp subscription link
  • The link can be sent by the bank via any communication channel (emailers / statements / etc.)
  • https://adcb.com/wa



FAQs

Is ADCB on WhatsApp secure?

Yes, all messages are secured with end-to-end encryption. However, please do not share Bank Account Numbers, ADCB Personal Internet Banking/ADCB Mobile app Login ID, Passwords, Credit or Debit Card Numbers, Personal Identification Number (PIN), Card Verification Value (CVV), Telephone Identification Number (TPIN), or any sensitive financial information in chat sessions. ADCB does not request for such information.

WhatsApp two-step verification

Two-step verification is an optional feature that adds more security to your WhatsApp account. You’ll see the two-step verification screen after you successfully register your phone number on WhatsApp. You can learn how to enable two-step verification below

English

Arabic

I am not an ADCB customer. Can I still use ADCB WhatsApp services?

Yes, you can use ADCB WhatsApp services to get information about our products and services or the location to the nearest ATMs and branches.

Do I need to subscribe for ADCB WhatsApp services?

Yes, you will need to subscribe for ADCB WhatsApp services. For information on options to subscribe please follow the instructions mentioned above.

I want to stop receiving messages from ADCB on WhatsApp. How do I unsubscribe?

To unsubscribe from ADCB on WhatsApp, please choose unsubscribe from the Main Menu on WhatsApp and follow the instructions.

If I have unsubscribed from ADCB on WhatsApp, can I subscribe again?

Yes, you can subscribe again at any point in time by following our subscription options listed above.

If I have more than one mobile number, will I be able to access ADCB WhatsApp services on all my mobile devices?

You will be able to access ADCB WhatsApp services from multiple phone numbers. However, account and card related services can only be accessed from your registered mobile number.

If I have lost my phone, how do I make sure that my account related information via ADCB on WhatsApp is secure on my phone?

In such a scenario, you can always reach out to ADCB customer support at 600 50 2030 and have your ADCB WhatsApp services blocked.

How do I make sure that I am chatting with an ADCB bank verified number?

The ADCB official WhatsApp verified number is 600 50 2030. This will be tagged on as a “Verified Business” by WhatsApp. This verified status can be seen as a green tick next to the number in WhatsApp.

Can all customers of ADCB access ADCB WhatsApp services?

Currently only retail banking customers can access ADCB WhatsApp services.