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FAQ - ADCB Mobile

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SMS Banking

  1. 1. What is ADCBMobile Banking?

  2. 2. What is the difference between SMS Pull and the Alerts I receive?

  3. 3. What are the banking services available on ADCBMobile Banking?

  4. 4. How do I subscribe for ADCBMobile Banking?

  5. 5. How long does the activation process take?

  6. 6. Are the commands case sensitive?

  7. 7. Will there be any delay or failure in messages sent to me?

  8. 8. Is the Service active 24/7?

  9. 9. How much will the service cost me?

  10. 10. What happens if I changed my mobile number after I have registered?

  11. 11. Can I access this service from any mobile phone?

  12. 12. Can I cancel my subscription any time?

  13. 13. What should I do to if I have further queries on this service?

ADCB Mobile Banking App

  1. 1. What is the ADCB Mobile Banking App?

  2. 2. How do I get started?

  3. 3. Who can use the ADCB Mobile Banking App?

  4. 4. How do I know if my phone is compatible?

  5. 5. How do I check if I have internet connection on my phone or how do I subscribe?

  6. 6. Can my friend get access to his account using the ADCB Mobile Banking App installed on my phone?

  7. 7. What should I do if I experience difficulty downloading or using the application?

  8. 8. I have two mobile phones can I have access to ADCB Mobile Banking App for my account on both my phones?

  9. 9. What do I do if my Activation key has expired?

  10. 10. What do I do if I have forgotten my Login password?

  11. 11. How do I unlock my service?

  12. 12. What if I change my phone or if I lost my phone?

  13. 13. What happens if I permanently change my SIM card?

  14. 14. In case the existing SIM is damaged, what happens if the SIM is changed for the same mobile?

  15. 15. Can I access ADCB Mobile Banking App when I am outside UAE?

  16. 16. How secure is this application?

  17. 17. How much will it cost me?

  18. 18. What security precautions should I take when using the ADCB Mobile Banking App?

  19. 19. What should I do if I have more queries regarding this facility?

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