^{Security Tips} Protecting your financial identity

ATM Security Tips

Follow these simple steps to have a secure ATM transactions

While ATMs offer convenient and quick cash withdrawals, occurrence of ATM fraud has increased. Below are common types of ATM fraud:

Card Skimming: Criminals install devices on ATMs to obtain the card details and the PIN.

Shoulder Surfing: A technique that involves peeking over your shoulder and recording your PIN as you enter it.

Operational Cash Departments: Criminals target tourists, directing them to local merchants to use their point of sale device that skim card details by using a fake PIN entry device to obtain the cardholder's PIN. This information is then used to make unlawful cash withdrawals with counterfeit cards.

Do

• Use an ATM alone and shield the keypad with your hand when entering your PIN.
• Report jammed, retained, or lost cards at an ATM immediately to the Bank.
• Use unique PINs and change them periodically.
• Check to ensure that no additional devices are attached to the card reader slot.

Don’t

• Disclose your PIN to anyone, including to a family member or to bank staff.
• Accept help from strangers at an ATM.
• Write down your PIN in a way that it is easily accessible.
• Use guessable numbers like your date of birth or the last four digits of your phone number.
• Use an ATM with a blank screen or one with signs of malfunction.

Please report any suspected privacy abuses or other related security issues to [email protected]. Please remember that the Bank will NEVER ask for personal information such as passwords and PINs.