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About Email Fraud - Phishing

Beware of fraudulent e-mails requesting Internet Banking security details!

Internet Banking is a safe way to manage your finances. However, there are Internet fraudsters around us who will try to gain access to your accounts by e-mailing you and prompting you to disclose your Internet Banking security details to them. Banks will never send e-mails asking for confidential information. If you receive an e-mail requesting your Internet Banking security details, you should not respond.

ADCB is NOT responsible for any loss due to sharing of your User ID, passwords, card numbers or PINs with anyone or from their consequent unauthorized use.

How do fraudulent e-mails work?
Typically you will receive an e-mail claiming to be from your bank, either requesting your security details (perhaps as part of an update or confirmation process) or asking you to follow a link to a site where you will be encouraged to provide a range of information such as your credit card number, personal identification number (PIN), passwords or personal information, such as mother's maiden name.

Clicking on the link then takes you to a fake website, designed to look like that of your bankís website, but actually operated by the fraudster.

Fraudulent e-mails and websites can be very convincing and fraudsters are continually inventing new methods and techniques to encourage you to disclose your security details.

Treat all unsolicited emails with caution and never click on links from such emails and never enter any personal information.

If you have replied to a suspicious e-mail and provided personal or sensitive information about your account, please call our Contact Centre on 800 2030 (within UAE) or +97126210090 (outside UAE) or write to giving all the relevant details.

To ensure a safe sign on, always enter ADCBís web site in your browser's address field and click on the Login button. Please do not use any other link.

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