WhatsApp Banking

whatsApp-banking-hero-image



Safe and secure banking

Bank with complete peace of mind using our safe and secure WhatsApp service.



Bill payment

Easily pay your telecom, utilities, Salik, and school/college fees.



Service requests

Activate your cards, request IBAN letters and cheque books with just a few taps.



Branch or ATM locator

We’ll use your real-time location to direct you to your nearest ADCB branch or ATM.



Ease of use

Easily access your account and credit card balances.



Languages

Our services are available in both Arabic and English.



You can use ADCB WhatsApp services to:

  • Pay your bills
  • Set up personal payment plans
  • Access credit card control settings
  • Change your credit card billing date
  • Change your card PIN
  • Decrease your card limit
  • Check your account balance/account summary
  • Check your TouchPoints balance
  • Check your credit card balance
  • Check your outstanding loan balance and next monthly installment date
  • View your last 10 transactions
  • Activate or block your credit and debit cards
  • Transfer funds to own ADCB accounts
  • Make credit card payments to ADCB cards
  • Request a chequebook
  • Generate an IBAN letter
  • Check foreign exchange rates
  • Locate ATMs and branches
  • Explore loyalty and rewards programs
  • Apply for our products and services
  • Log a complaint and check its status
  • Calculate auto loan and home finance monthly installment
  • Check card and account application status
  • Check your cheque status
  • Request early closure of credit card payment plans

To access any of the services mentioned above, engage with our bot. For example, to make a card payment, type "Card Payment". To make bill payments, type “Pay Etisalat”.

 

How to subscribe:

No. Opt-In Options Process
1 Subscribe by sending a WhatsApp message to 600 50 2030
  • Add the ADCB WhatsApp Banking number 600 50 2030 to your phone contacts
  • Launch WhatsApp and start chatting with ADCB by typing “Hi” or “Hello”
2 Subscribe via SMS
  • Subscribe using the subscription link sent via SMS
3 Subscribe by scanning the QR Code WhatsApp-QR-200px-21
4 Subscribe via WhatsApp subscription link
  • The link can be sent by the bank via any communication channel (e.g. emailers, statements, etc.).
  • https://adcb.com/wa



FAQs

Is WhatsApp Banking secure?

Yes, all messages are secured with end-to-end encryption. However, please do not share sensitive banking information such as:

  • Bank Account Numbers
  • Login IDs
  • Passwords
  • Credit or Debit Card Numbers
  • Personal ID Numbers (PINs)
  • Card Verification Values (CVVs)
  • Telephone ID Number (TPIN)

Note: Refrain from sharing any other sensitive financial information in chat sessions. ADCB will never request such information.

WhatsApp two-step verification

Two-step verification is an optional feature that enhances the security of your WhatsApp account. After registering your phone number on WhatsApp successfully, you’ll see the two-step verification screen. Learn how to enable this feature below.

EnglishArabic

I am not an ADCB customer. Can I still use ADCB WhatsApp Banking services?

Yes, you can access information about our products, services and ATM and branch locations.

Do I need to subscribe for ADCB WhatsApp Banking services?

Yes, a subscription is required. Refer to the instructions above for subscription methods.

I want to stop receiving messages from ADCB WhatsApp Banking. How do I unsubscribe?

To unsubscribe, type “Unsubscribe” or select Support from the Main Menu and follow the provided steps.

Can I resubscribe to ADCB WhatsApp Banking after unsubscribing?

Yes, you can resubscribe anytime by following the subscription options listed above.

If I have multiple mobile numbers, can I access ADCB WhatsApp Banking services on all my devices?

You can access ADCB WhatsApp Banking services from multiple numbers. However, services related to accounts and cards can only be accessed from your registered mobile number.

If I lose my phone, how can I secure my account information on ADCB WhatsApp Banking?

In such a situation, please contact ADCB customer support at 600 50 2030 to block your ADCB WhatsApp Banking services.

How can I ensure I'm chatting with a verified ADCB bank number?

The official ADCB WhatsApp verified number is 600 50 2030. It will display as a “Verified Business” by WhatsApp, marked with a green tick next to the number.

Can all ADCB customers access WhatsApp services?

Currently, only retail banking customers can access ADCB WhatsApp Banking services.