Ways To Bank Phone Banking


Phone Banking

Contact us anytime

ADCB offers you an "always-on" phone banking service.

Available round the clock
The ADCB Contact Centre is open 24 hours a day, seven days a week.
All your banking needs
From transferring funds to inquiring about product information, our highly trained team is always here to help.

We can be reached on the following numbers:

Aspire 600 50 2030
Excellency 600 50 2004
Privilege 600 50 8008
Outside UAE +971-2-6210090

IVR (Interactive Voice Response)

IVR (Interactive Voice Response)

ADCB’s IVR (Automated Phone Banking Service) acts as your personal banker, available whenever you need it and just a phone call away.

To access a wide range of services, simply call the number assigned to your dedicated Contact Centre using your registered mobile number.

Once connected, follow the on-call instructions to proceed. If you require additional assistance, our representatives will help you set up your Telephone Banking PIN, allowing you to navigate the system with ease.





TPIN (Telephone Banking PIN)

How to set up your TPIN

  • Call the ADCB Contact Centre from your registered mobile number
  • Select ‘Register for TPIN” option from the main menu
  • Say “Telephone PIN” if asked for verbal instructions
  • A self service menu will be invoked to complete the authentication process using your credit or debit card number
  • Once Authenticated, you can select 6 digit T-PIN


How to use TPIN

  • Call the ADCB Contact Centre from your registered mobile number
  • Select “Other banking services” option from the main menu
  • Alternately, say the service name for example: “Balance Enquiry” if asked for verbal instructions
  • IVR will ask for T-PIN for authentication
  • Once Authenticated, you can use self-service options on the IVR