Phone Banking

Contact us around the hour

ADCB offers you an "always on" phone banking service.

Contact Centre

The ADCB Contact Centre is open 24 hours a day, seven days a week.

Whatever your banking needs – from transferring funds to inquiring about product information – our highly-trained and committed telecoms team are available to help at any time.

We can be reached on the following numbers:

  • Aspire 600 50 2030
  • Excellency 600 50 2004
  • Privilege 600 50 8008
  • Simplylife 600 545545
  • Outside UAE +971-2-6210090
IVR (Interactive Voice Response)

ADCB’s IVR, or Automated Phone Banking Service, is like your own Personal Banker – always there whenever you need it and just a phone call away. Just call 600 50 2030 (within the UAE) or +97126210090 (outside of the UAE) from your registered mobile number and speak to one of our Phone Banking Officers who will assist you with the registration.

Register today and earn 500 TouchPoints!

Click here for a detailed flow of our IVR.

VoicePass
How to register for VoicePass (T-Pin Customers)

  • Call the ADCB Contact Centre from your registered mobile number:
  • (a) Excellency: 600 50 2004

    (b) Privilege Club: 600 50 8008

    (c) Aspire: 600 50 2030

    (d) Islamic Banking: 600 56 2626

  • Select ‘Other Banking Services’ from the main menu
  • You will be prompted to enter your TPIN
  • Select ‘To register for VoicePass™, ADCB Mobile App, Telebanking or ADCB Personal Internet Banking Services’
  • Select ‘VoicePass™’
  • Follow the instructions for VoicePass™ registration. You will be requested to say the following phrase three times:
    “At ADCB, my voice is my password”
    Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
  • Your voice samples will be collected and stored in our system. Your call will then be transferred to a contact centre agent who will verify your identity and complete the VoicePass™ registration process
How to use VoicePass once you have enrolled

  • Call the ADCB Contact Centre from your registered mobile number:
  • (a) Excellency: 600 50 2004

    (b) Privilege Club: 600 50 8008

    (c) Aspire: 600 50 2030

    (d) Islamic Banking: 600 56 2626

  • Select ‘Other Banking Services’ from the main menu
  • You will be asked to say – “At ADCB my voice is my password”
  • The system will compare your real-time voice with your stored VoicePass™ to authenticate you
  • Post the authentication, you can continue using our telebanking system.

Branches & ATMs