Ensuring our continued support during COVID -19

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As we continue to recover from the effects of the COVID-19 pandemic, we wanted to reaffirm our commitment to offering you all the necessary help and support you may need during these times. In line with the supportive and preventative measures taken by the UAE authorities, ADCB continues to make appropriate amendments to banking operations to ensure the safety of our employees, customers, and partners.

As part of the relief measures, deferment of up to six (6) EMIs was offered to customers meeting the eligibility criteria of the COVID-19 Targeted Economic Support Scheme. The relief program, which was introduced from 1st April 2020 until 30th June 2020, has been extended for another 3 months until 30th September 2020. In order to support our customers in managing any financial stress, this program has now been extended until 31st December 2020.

Below, you will find detailed information about the measures we are taking and the options available to support your day to day banking needs. These measures are applicable across both conventional products offered by ADCB and Islamic products offered by ADCB Islamic Banking.

Our priority remains our employees, customers and partners – and we are doing everything we can to make sure we continue to offer a great service. We will continue to stay close to developments, and take the necessary action to help protect our employees and customers. These supportive actions will be updated as and when required and the information will be updated on adcb.com.

ADCP AND ADCE

Payments of upto AED 5 Billion due for this year will be released for contractors and other business partners within 30 days of approval.

For ease of business, an online documentation submission and correspondence platform has been enabled for partners. In addition a dedicated online platform will be deployed between ADCE and the Department of Finance.

Administration fees on rental properties for affected ADCP tenants will be waived for the next three months and rental payments may now be made in monthly installments for all ADCP tenants.

The above supportive actions will be updated as and when required and the information will be available on the ADCB Group website(s). 

Stay alert

Fraudsters may take advantage of the current situation, so please be on the look out for anything suspicious, including messages about COVID-19 claiming to be from your bank. Remember that ADCB will never send you an email, text message or call you asking for confidential information to be shared, including your account / card number, PIN, One Time Password (OTP) or your online / mobile banking username or password.


If You Want To Talk To Us

Remember that we are here to help you, so if you have any questions, please call our contact centre on 600 50 2030.

Please email us at contactus@adcb.com. You can also engage with us through social media
Twitter: @officialadcb
Facebook: facebook.com/adcbofficial
Instagram: @adcb
Linkedin: @adcbofficial