Building Wealth Make the most out of Relationship Manager services ( RM )

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Many bank customers are assigned a Relationship Manager (RM), but may not fully understand the value they can offer. While some view their RM as a trusted advisor, others may feel they are simply being offered more products.

To make the most of this relationship, take time to understand the services your RM provides. At the same time, it is important to do your own research on the bank’s products, fees, and terms. This will help you make informed decisions and have more meaningful conversations with your RM, ensuring the advice you receive is tailored to your needs.


What is a Relationship Manager in a bank?

A Relationship Manager is a dedicated banking professional who works with select customers, providing them with personalized financial guidance and services. They help manage your banking needs, offer financial advice, and assist with various banking products and services such as account issues, financial planning, loans, and even investment strategies.


Who can get a Relationship Manager?

Not all bank customers are assigned an RM. Generally, clients from the below list segment are offered a Relationship Manager:

  • Private Banking, Emirati, Excellency & Emirati Excellency & Privilege banking customers who meet the funding criteria for the segment.
  • Business and corporate clients who require specialized financial services related to financing, transactions, and growth strategies.

RMs aims to simplify your banking experience and offer solutions tailored to your need by:

  1. Helping you get the most out of your accounts.
  2. Provide exclusive banking benefits such as getting preferential interest rates, reduced fees, and priority services.
  3. Assist you in managing your wealth and investments by providing insights on plans and opportunities that align with your goals.
  4. Provide loan and credit assistance by guiding you through the process and eligibility.
  5. Business banking solutions for SME’s such as cash flow management and payment solutions.
  6. Security and fraud concerns.

How to reach out to your relationship manager?

  • Your bank’s mobile app or online banking portal
  • Direct phone or email contact ( details are often shared when you are on boarded into the segment )
  • Visiting your nearest branch and requesting to speak with your RM

Tip: When reaching out, be clear about your needs and have any required documents ready. This helps your RM serve you more efficiently. Doing your own research can also help in assessing your options.

A Relationship Manager can be a valuable asset in managing your finances efficiently. By understanding their role, asking the right questions, and staying informed, you can turn your RM into a trusted banking ally.

Need more information? Contact us through contact center on 600 50 2004 or visit our segment FAQ pages to learn more.

Tags: Wealth matters Banking knowledge Building wealth Articles Wealth & investment management Relationship managers Excellency customers Privilege cutomers