ADCB Cookie Notice

This Cookie Notice describes the cookies and other technologies that Abu Dhabi Commercial Bank PJSC (“ADCB”, “We”, “Us” or “Our”) uses on its website to improve performance and enhance your user experience. The aim of this Cookie Notice is to explain what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Notice forms part of our Privacy Notice.

Please note that we include references to other websites that provide information about cookies. We are not affiliated with those websites or the third parties that operate them. We are not responsible for the content on those websites, and provide links to them for information and convenience only.


What is a "Cookie"?

Cookies are small data files stored on your device by websites to remember user preferences and to provide you with a personalised experience. They may also track browsing activity based on your preference. This is useful because:

  • they allow our website to recognise the devices you use to access our website;
  • they allow you to navigate between web pages efficiently;
  • they enable us to generally improve your experience of our website; and,
  • they support our promotional and marketing efforts.

There are other types of tracking technologies used on our website. These include local storage objects, tags and web forms.

Each time you visit our website, you’ll be asked to accept or customise your cookie preferences. We use cookies to improve your experience and to collect anonymous statistics about how our site is used.

Cookies may collect personal information, for example, your input into online forms or registration pages. However, most cookies will not collect information that identifies you directly, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.

For more details on cookies and similar technologies, please visit www.allaboutcookies.org or www.aboutcookies.org.


How to manage cookies?

Manage cookies through browser

The means to manage cookies through a browser differs on each browser. On most browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie, how to delete them or refuse to accept them.

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences, etc.).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.

Blocking cookies

You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site or web page. And some services and functionalities may not work optimally. (e.g. profile logging in).

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org. For more information, please see the links below for guidance on how to modify your web browser’s settings on some of the most popular browsers:

Opt-out of targeted advertising

Different advertising industry associations offer consumers the ability to opt-out from online targeted advertising conducted by their member advertisers. If you would like to find out more information about this option, please visit their websites listed below and follow their instructions to opt-out from online targeted advertising:

What types of personal data do we receive through cookies?

Some of the types of personal data we receive through the cookies we use are listed below. This includes information we access directly from your device without storing or accessing a file:

  • Cookie browser data: cookie identifiers, time/date, services/products selected, whether and to which cookies you have consented;
  • Device data: device type, screen resolution, operating system version, browser rendering core, its version and basic settings, such as privacy options, autofill options, etc.;
  • Log data: Time and duration of usage of our website and search data, such as your input into search forms;
  • Location data: Data about your country of access as indicated by the Internet Protocol (IP) address of your device;
  • Behavioural data: Data about your usage of our website that we may process if you visit or use third party websites or applications to cooperate with us, and data on how you participate with the content of our website (such as pages visited, if you came from a marketing campaign, button clicks, etc.)

List of cookies used on our website

Some cookies are set by ADCB (“first party cookies") and can only be read by us. There are other cookies set by third parties whose services we use or partner with to run content on the page you are viewing ("third party cookies").

Some cookies are deleted when you close your browser. These are known as session cookies. Other cookies stay on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor. This website uses both session and persistent cookies.

Strictly Necessary Cookies

They enable basic functions of our website such as page navigation. Our website cannot function properly without these cookies and they cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will not be operational. Strictly necessary cookies placed on our website are listed in the table below:

Cookie name Category Host Description Duration
TS01xxxxxxxx First Party onlineapp.adcb.com A security guard making sure your connection is safe and that you stay connected to the same server during your visit 0 days
BIGipServerx First Party onlineauthq.adcb.com This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. 0 days
JSESSIONID First Party onlineapp.adcb.com General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. 0 days
BIGipServerx First Party onlineapp.adcb.com This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. 0 days
TS01xxxxxxxx First Party online.adcb.com This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions. 0 days
JSESSIONID First Party online.adcb.com General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. 0 days
TS01xxxxxxxx First Party www.adcb.com This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions. 0 days
__cf_bm First Party www.adcb.com A cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. 0 days
ASP.NET_SessionId First Party www.adcb.com Used to maintain an anonymised user session by the server. 0 days
TS01xxxxxxxx First Party www.adcb.com Secure customer data and prevent malicious attacks. 0 days
_ScCbts First Party www.adcb.com Used by Snapchat to support targeted advertising and helps optimize delivery based on user behaviour 6 days
TS01xxxxxxxx First Party onlineauthq.adcb.com This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions 0 days
TS01xxxxxxxx First Party chat.adcb.com This cookie is typically associated with a security feature, such as a Web Application Firewall, to track session information and ensure consistent and secure interactions. 0 days
ASPSESSIONIDXXXXXXXX Third Party tools.euroland.com Session identifier for Microsoft-based web applications that helps remember your session across pages. Contains no personal data and is deleted when your browser session ends. 0 days
AWSALB Third Party nb.lemnisk.co Server load‑balancing, session routing 7 days
__RequestVerificationToken_ Third Party tools.eurolandir.com Security token that protects the website from Cross-Site Request Forgery (CSRF) attacks. Ensures form submissions come from your genuine browser session and contains no personal data. 0 days
AWSALBCORS Third Party nb.lemnisk.co The cookie is a functional cookie used by Amazon Web Services (AWS) for load balancing and enabling "sticky sessions". It is used in conjunction with a website's Application Load Balancer to ensure a smooth user experience. 7 days
ASPSESSIONIDXXXXXXXX Third Party tools.euroland.com Session identifier for Microsoft-based web applications that helps remember your session across pages. Contains no personal data and is deleted when your browser session ends. 0 days
AWSALB Third Party nb.lemnisk.co The cookie is a functional cookie used by Amazon Web Services (AWS) Application Load Balancers (ALB) to provide load balancing and "sticky session" functionality for a website. 0 days

Performance Cookies

Performance cookies help us understand how visitors use our website so we can improve its functionality and your experience. They allow us to count visits and traffic sources so we can measure and improve the performance of our website and your user experience. They help us to know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If visitors do not allow these cookies we will not know when they have visited our website, and will not be able to monitor its performance. Performance cookies placed on our website are listed in the table below:

Cookie name Category Host Description Duration
dtSa First Party adcb.com This cookie is used to save action names across pages so that performance can be monitored across pages. 0 days
dtCookie First Party adcb.com This cookie name is associated with software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. 0 days
dtPC First Party adcb.com This cookie name is associated with software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. 0 days
utm_campaign First Party adcb.com This cookie is used to identify a traffic source or campaign that explains how the user reached the site. It is part of Google Analytics and is primarily used to track visits from other sites and the paths that users take to get to the content. 0 days
_vwpnstate First Party adcb.com Used for storing the Browser Push subscription status for the user. 0 days
_vwpnfcm First Party adcb.com Used for storing fcm status for Browser Push channel. 1 day
vizid Third Party lemnisk.co page visits, clicks, and time spent. We also capture device-related metadata that includes Device Type, Operating System, IP address activity, Windows version, and browser details linked to the Cookie ID 0 days

Functional Cookies

They enable our website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. When you are browsing our website, these cookies will remember your preferences (like your language or location), so we can make your user experience as seamless as possible, and more personal to you. If you do not allow these cookies then some or all of these services may not function properly. Functional cookies placed on our website are listed in the table below:

Cookie name Category Host Description Duration
ASP.NET_SessionId Third Party tools.euroland.com Stores a unique session identifier to maintain your session state as you navigate between pages. Does not store personal information and expires when you close your browser.
0 days
io Third Party nb.lemnisk.co • Tracking user behaviour patterns (page visits, clicks, time spent) across sessions.
• Measuring engagement metrics for different campaigns or channels.
• Identifying trends and segmenting users based on activity.
• Running A/B tests and funnel analysis without identifying individuals.		 0 days

Targeting Cookies

They may be set through our website by us or our advertising partners or third parties. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information directly, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Targeting cookies placed on our website are listed in the table below:

Cookie name Category Host Description Duration
_vz First Party www.adcb.com This cookie name is associated with Vizury, a commerce marketing and retargeting platform which is used for customization API mapping and retargeting. 1 year 
_rdt_uuid First Party www.adcb.com This cookie is set by Reddit and is used for tracking the views of embedded videos and performance of the advertisements. 0 days
_tt_enable_cookie First Party www.adcb.com This cookie name is associated with TikTok which is used to collect data about behaviour and purchases on the website and to measure the effect of advertising. It is also used to track website activity to help optimize advertising efforts. 2 months 
_rdt_uuid First Party onlineapp.adcb.com This cookie is set by Reddit and is used for tracking the views of embedded videos and performance of the advertisements. 0 days
_vz First Party www.adcb.com This cookie name is associated with Vizury, a commerce marketing and retargeting platform which is used for customization API mapping and retargeting. 1 year 
_fbp First Party www.adcb.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers 2 months 
_fbp First Party www.adcb.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers 2 months
_tt_enable_cookie First Party www.adcb.com This cookie name is associated with TikTok which is used to collect data about behaviour and purchases on the website and to measure the effect of advertising. It is also used to track website activity to help optimize advertising efforts. 2 months
_scid First Party www.adcb.com Cookie associated with Snapchat. Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 1 year 
_rdt_uuid First Party www.adcb.com This cookie is set by Reddit and is used for tracking the views of embedded videos and performance of the advertisements. 2 months
_vz First Party www.adcb.com Vizury customization API mapping 1 year 
_gat_UA-XXXXXX-X First Party www.adcb.com Google Analytics cookies to view visitor activity and monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals. 0 days
ttcsid First Party www.adcb.com This cookie is associated with TikTok which is used to enable TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing for the attribution of user behaviour and conversions within the same session. It helps track your activity on the platform, including how you interact with their embedded services on other websites. 89 days
ttcsid_CGVF3CRC77UE8P0FDAQG First Party www.adcb.com This cookie is associated with TikTok which is used to enable TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing for the attribution of user behaviour and conversions within the same session 89 days
ttcsid_C6DOQ6GA2TFR2CRB0470 First Party www.adcb.com This cookie is associated with TikTok which is used to enable TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing for the attribution of user behaviour and conversions within the same session 89 days
ttcsid_C9JQOHRC77UD01Q8FPB0 First Party www.adcb.com This cookie is associated with TikTok which is used to enable TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing for the attribution of user behaviour and conversions within the same session 89 days
_scid_r First Party www.adcb.com The cookie is a third-party advertising cookie set by Snapchat. Its primary purpose is to track website visitors for targeted advertising.  395 days
_schn1 First Party www.adcb.com This cookie name is associated with Snapchat which is used to set a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. It facilitates real-time bidding for advertisers and tracks individual sessions on the website to compile statistical data for marketing purposes. 0 days
_ga_xxxxxxxxxx First Party www.adcb.com Used by Google Analytics to identify and track an individual session 1 year
_ga_xxxxxxxxxx First Party www.adcb.com Used by Google Analytics to identify and track an individual session 1 year
_ga_xxxxxxxxxx First Party onlineapp.adcb.com Used by Google Analytics to identify and track an individual session 1 year
_ga First Party www.adcb.com Google Analytics cookies on our website to view visitor activity and to monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals.  2 years
_gid First Party www.adcb.com Google Analytics cookies on our website to view visitor activity and to monitor behaviours when accessing the site. The data is captured on an aggregated basis and not used to identify individuals.  1 day
guest_id Third Party twitter.com This cookie is set by Twitter to identify and track the website visitor. 1 year
ar_debug Third Party px.ads.linkedin.com Associated with LinkedIn's marketing services that provide retargeting for advertisers to reach audiences on LinkedIn. 1 month
vizid Third Party lemnisk.co This domain is owned by Lemnisk which provides a Customer Data Platform (CDP) for retail and banking, including services such as AI Engine, Intelligent Segmentation, Channel Orchestration, Hyper-Personalization, Real-Time Marketing Automation, and Customer Journey Builder. 2 years
sc_at Third Party snapchat.com Cookie associated with embedding content from Snapchat. 1 year
receive-cookie-deprecation Third Party doubleclick.net This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real-time bidding advertising exchange 5 months
__cf_bm Third Party t.co necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie. 0 days
guest_id_ads Third Party twitter.com This domain is owned by Twitter. The main business activity is: Social Networking Services.  Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. 1 year
_GRECAPTCHA Third Party www.google.com This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. 5 months 
bcookie Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 2 years
vizDP Third Party lemnisk.co • Tracking user behaviour patterns (page visits, clicks, time spent) across sessions.
• Measuring engagement metrics for different campaigns or channels.
• Identifying trends and segmenting users based on activity.
• Running A/B tests and funnel analysis without identifying individuals.		 2 years
li_gc Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 2 months
vizp Third Party lemnisk.co • Tracking user behaviour patterns (page visits, clicks, time spent) across sessions.
• Measuring engagement metrics for different campaigns or channels.
• Identifying trends and segmenting users based on activity.
• Running A/B tests and funnel analysis without identifying individuals.		 4 days 
li_sugr Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 2 months 
personalization_id Third Party twitter.com This domain is owned by Twitter. The main business activity is: Social Networking Services.  Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. 1 year
muc_ads Third Party t.co This domain is owned by Twitter. It is used as a URL shortening service, which allows Twitter to collect data on how links are shared. 1 year
_ttp Third Party tiktok.com TikTok is a social media platform owned by ByteDance, known for short-form video sharing. The service is used to create and share videos, and it utilizes cookies for various purposes including advertising and analytics. 2 months
IDE Third Party doubleclick.net This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Google’s real-time bidding advertising exchange 1 year
OAID Third Party lemnisk.co This domain is owned by Lemnisk which provides a Customer Data Platform (CDP) for retail and banking, including services such as AI Engine, Intelligent Segmentation, Channel Orchestration, Hyper-Personalization, Real-Time Marketing Automation, and Customer Journey Builder. 1 year
vs Third Party lemnisk.co • Tracking user behaviour patterns (page visits, clicks, time spent) across sessions.
• Measuring engagement metrics for different campaigns or channels.
• Identifying trends and segmenting users based on activity.
• Running A/B tests and funnel analysis without identifying individuals.		 2 years
ad-id Third Party amazon-adsystem.com This domain is owned by online retailer Amazon and is used as part of its affiliate marketing programme. 6 months
guest_id_marketing Third Party twitter.com This domain is owned by Twitter. The main business activity is: Social Networking Services.  Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. 1 year
lidc Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 1 day
test_cookie Third Party doubleclick.net This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Google’s real-time bidding advertising exchange 0 days 
ad-privacy Third Party amazon-adsystem.com This domain is owned by online retailer Amazon and is used as part of its affiliate marketing programme. 1 year
bscookie Third Party www.linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain.  2 years
UserMatchHistory Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 1 month
AnalyticsSyncHistory Third Party linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain. 1 month