^{Consumer Protection} A secure delivery starts with you

ADCB is committed to enhancing customer awareness of identity verification requirements during the delivery of personalised banking shipments. These measures help ensure that shipments are delivered only to the intended recipient and reduce the risk of delivery disputes, the presentation of expired identification documents, and unauthorised collection attempts.

To enhance security and prevent unauthorised collection, delivery disputes and identity misuse, our authorised courier representative is required to verify your identity before handing over your shipment. We appreciate your support in completing the required verification process which helps confirm that the identification document belongs to the person named on the shipment.

What you need to do

1. Be available at the agreed delivery location and time
2. Present one of the following valid original identification document:
   • Original Emirates ID, or
   • Original Passport (If you are new to the UAE or your Emirates ID is under renewal)

Keep in mind

1. The courier representative cannot release the shipment until the required verification checks have been successfully completed.
2. Expired, invalid, damaged or mismatched identification documents may result in delivery being postponed or rescheduled.
3. For your security and protection of your personal information, shipments cannot be handed over to unauthorised individuals.

These security measures help protect customers against unauthorised deliveries, unauthorised disclosure of personal information, identity misuse and fraud.

If you do not receive your shipment within the expected timeframe, or if you believe the package has been lost, misplaced, damaged or delivered incorrectly, please contact ADCB immediately to report the incident and obtain the necessary assistance.

For immediate support, please contact ADCB Contact Centre on 600 50 2030.