Equality through Financial Inclusion Using the ATM when experiencing vision loss

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UAE financial institutions are making ATMs more user-friendly for everyone, including people facing challenges like vision loss. This guide is designed to help those needing assistance understand how to use these ATMs effectively.

ATMs now offer features for greater accessibility, benefiting people with disabilities, especially those with vision impairment.

ATMs with audio capability

New ATM technology allows for the integration of audio guides, and is helpful for various users, such as:

  • Visually-impaired and blind individuals
  • Users with cognitive impairments
  • Individuals with temporary reduced vision, like after a medical procedure
  • Users who might not be proficient in Arabic or English
  • First-time or inexperienced customers seeking additional help

These features may only be available at your bank’s branches ATMs and select offsite ATM locations.

How do these audio guides work?

To use these guides at the ATM, users can plug their headphones into the audio jack provided. The guide will navigate them through the ATM process:

  • Directs users to the PIN pad and explains its location
  • Highlights the significant 'raised center key' or the '#5' key, aiding users in identifying other keys with relative positioning
  • Walks users through various ATM functions, ensuring a smooth transaction process. (Basic functions usually supported include cash withdrawals and balance inquiries)

The benefits of inclusive ATMs

Inclusive ATMs offer several benefits. They provide independence by eliminating the need for assistance, ensure safety and privacy by keeping transactions confidential, and create equal opportunities for everyone, regardless of challenges, to access banking services independently.

The UAE is dedicated to supporting everyone, including those with vision challenges, improving banking accessibility. With inclusive ATM features, and with the right tools and knowledge, it can be easily navigated.

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