Fraud Awareness Protecting your information

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There is a growing concern involving certain sales representatives who promote credit facilities under potentially misleading circumstances. In some cases, customers may be misinformed by these representatives who offer to submit documents - such as salary certificates, bank statements, or clearance letters - on their behalf.

Several of these documents have subsequently been found to be falsified. To protect your interests and ensure the integrity of your application, it is strongly recommended that all documents be submitted directly by you through official channels only.


Why is this a problem?

Engaging in such practices of using falsified documents can result in serious repercussions, including:

  1. Rejection of your application.
  2. Permanent disqualification from future banking services.
  3. Legal action under applicable laws and regulations.

How to stay safe?

To safeguard your financial integrity, we strongly encourage you to:

  1. Submit only genuine and verified documents.
  2. Exercise caution when dealing with third party agents or intermediaries to source banking products.
  3. Request any required documents directly through your bank branches or official channels. Please do not engage third parties to handle such requests on your behalf.
  4. Contact your bank directly if you have any doubts or questions regarding documentation requirements.

What to do if you are concerned?

  1. Contact your bank immediately.
  2. Ask for a review of your application or account.
  3. Report the incident to the relevant authorities.

Most banks are committed to providing a secure and transparent banking. Protecting your financial identity starts with knowing who you are dealing with. When in doubt, go directly to your bank. It is the safest way to ensure your documents are handled properly and your future stays secure.

If you believe you have been targeted by fraud, please report it immediately through our official Contact Centre on 600 50 2030.


Stay Safe online with authentic websites

If you are unsure about the authenticity of a website, you can visit the UAE Government’s Stay Safe platform

Simply copy and paste any website link you are unsure of into StaySafe. It will check multiple sources to determine whether the site is a scam, phishing attempt, or a legitimate website.

Please note these sources are not complete or error-free, as new types of phishing attempts and well-hidden scams may not be identifiable.

StaySafe is one of many tools and checks available, and additional measures should always be taken to verify the authenticity of a website.

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