^{Managing and Growing Small Businesses} Convenience of requesting for duplicate statements digitally

Duplicate bank statements are often required for various purposes such as auditing, compliance or simply for internal reporting and reconciliation. It is essential that businesses have access to accurate and timely financial records. Traditionally, obtaining these documents involved visiting a branch or contacting customer service, which could be time-consuming and prone to delays.

Thanks to technology, digital banking platforms have transformed this process. In just a few taps or clicks, businesses can now request duplicate statements anytime, anywhere. This article will guide you through the available digital options, and how your business can make the most of them.

What are duplicate statements?

Duplicate statements are re-issued copies of previously generated bank statements. They contain the same transaction history and account details as the original, and you may need them for various purposes, such as:

• Audits and financial reviews
• Tax filing and compliance
• Loan applications or credit facilities
• Internal record-keeping, tracking cash flow and reconciling accounts
• Dispute resolution or investigations
• Responding to customer or supplier queries

Digital channels for requesting duplicate statements

1. Business mobile banking app

Most banks now offer robust mobile apps tailored for business users. These apps are designed to provide secure, on-the-go access to essential banking services, including statement requests.

How to request:

1. Log in using your business credentials on the mobile banking app.
2. Navigate to the account for which you need the statement.
3. Select the statement period you prefer. Note: You can only access statements for the last 180 days.
4. Click Show History and download the statement.

2. Internet banking platform for business

Internet banking platforms offer a more detailed interface, ideal for businesses managing multiple accounts or requiring bulk document access.

Steps to request via internet banking:

1. Log in to your business internet banking portal.
2. Go to Account Services.
3. Select Generate Statement.
4. Choose account number or IBAN for which you need the statement.
5. Select the date range you require. Typically, past statements are also available.

Download the statement in your preferred format. You may include additional details if available.

What are the benefits of requesting duplicate statements digitally?

1. Convenience and accessibility
   Digital platforms are available 24/7, allowing businesses to request statements outside of traditional banking hours. Whether you are working late or managing operations across time zones, you are always in control.
2. Speed and efficiency
   Requests are processed instantly or within minutes. There is no need to wait in queues, fill out paper forms or follow up with customer service.
3. Cost effective
   Many banks offer digital statement requests free of charge or at a lower cost compared to branch-based services. This helps businesses reduce administrative expenses.
4. Environmentally friendly
   By going paperless, businesses contribute to sustainability efforts and reduce their carbon footprint.
5. Enhanced security
   Digital platforms use encryption, multi-factor authentication and secure document delivery to protect sensitive financial information.
6. Centralised record-keeping
   Digital statements can be stored, organised and retrieved easily, supporting better document management.

Tips for a smooth digital experience

1. Ensure user access rights
   Make sure the authorised users in your business have the correct permissions to request and download statements.
2. Keep contact details updated
   Ensure your registered email and mobile number are current to receive notifications and documents securely.
3. Use secure devices
   Always access banking platforms from secure, updated devices to minimize cybersecurity risks.
4. Enable notifications
   Turn on alerts for statement availability or document delivery to stay informed in real-time.
5. Know the retention period
   Some platforms allow access to statements for a limited number of years. Download and archive important documents regularly.