Money Guide for Expatriates in the UAE Safeguarding your finances from digital scams

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In today's interconnected world, our lives revolve around the digital realm, offering convenience like never before. However, this newfound ease also opens the door for people who seek to exploit unsuspecting individuals through sophisticated scams.

So, why not familiarise yourself with these methods to safeguard your financial and personal information:

Stay alert to suspicious emails and SMS messages

Imagine you receive an email request for a small payment to facilitate the delivery of a parcel. The message directs you to a payment link, making the situation dubious.

What is your course of action if you have already made a transaction?

If you've inadvertently made a transaction, consider taking these steps:

  • Reach out to your bank promptly
  • Request them to block the card associated with the suspicious link

    Keep in mind


  • Read the full OTP message to understand the underlying transaction being performed.
  • Ensure that the amount and merchant name match your transaction in the OTP message.

Beware of government agency impersonators

Imagine you receive an unsolicited call or request from an individual claiming to be affiliated with the police or the Central Bank. They insist on obtaining a One-Time-Password (OTP) to update your banking credentials or prevent your residence visa from being cancelled.

What should you do if you have fallen victim to this scam?

In the event you've already provided information or conducted a transaction, consider these actions:

  • Swiftly contact your bank
  • Report the fraudulent activity or suspicious request without delay

    Keep in mind


  • Financial institutions, government agencies and most organisations will never contact you requesting personal information via a phone call, SMS, or WhatsApp.
  • Never share personal information like your password, security code, PIN or OTP with anyone, regardless of the claims being made. Anyone requesting an OTP over the phone is almost certainly trying to defraud you.

Be on guard against impersonation of financial institutions

Imagine receiving an email that masquerades as communication from your bank's staff making false statements about your account being blocked, requests for updated information, or even mentioning a refund that requires immediate attention. Unfortunately, falling prey to such schemes may result in fraudsters gaining access to your card details and One-Time-Password (OTP).

What is the right move if you have been a victim of this scam?

If you have already taken action based on such an email, consider following these steps:

  • Contact your bank right away
  • Have them block the card connected to the information shared
  • Promptly change your email password to enhance your security

If you believe you have been targeted by fraud, please report it immediately through our official Contact Centre on 600 50 2030.

    Keep in mind


  • No bank or financial institution will ask you to share confidential banking details, such as your credit or debit card number, the 3-digit security code (CVV) on the back of your card, or the OTP.
  • Be vigilant and refrain from responding to requests for such information.

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