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Security Tips Protecting your financial identity
Protect Your Password
Passwords should be your best-kept secrets
Passwords are used to authenticate your identity. A lost or leaked password can result in the misuse of your personal information, bank account information, and social contacts and correspondence.
Do
- Change your passwords regularly
- If you suspect that your Internet Banking / Mobile Banking password has been compromised, change it immediately and report the incident to the Bank.
- Disable Auto Complete or Remember Password options in the Internet Browser while accessing Internet Banking systems.
- Always close the Internet Browser window once you have logged out of the Internet Banking site.
Don’t
- Use ADCB Internet/Mobile Banking username, PIN, password and/or One-Time Password (OTP) on non-ADCB apps/websites.
- Use ADCB Internet/Mobile Banking username, PIN, password and/or One-Time Password (OTP) for registering to non-ADCB apps or services. Using ADCB Internet/Mobile Banking username, PIN, password and/or One-Time Password (OTP) on non-ADCB apps/website may end up in sharing your credential, personal information and transaction details with unauthorized parties.
- Disclose your PIN or password to anyone else, including Bank staff. (Note: We will NEVER ask for these details).
- Use your birth date or name as your PIN or password. Internet Passwords should be alpha numeric e.g. pencil37.
- Store passwords on your computer.
Please report any suspected privacy abuses or other related security issues to 600 50 2030 within the UAE or to +971 2 6210090 outside the UAE. Please remember that the Bank will never ask for personal information such as passwords and PINs.
