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Protecting your financial identity

Vishing (Phone fraud)

Avoid share sensitive information on the phone

Vishing is phone fraud where a criminal claims to be calling from legitimate organisations to verify personal details for official records or to give out rewards.

The criminals may also fake their caller-identification, making it appear that the call is legitimate.


  • Ask for authentication of the person calling you by verifying a recent transaction you have made.
  • Contact ADCB’s Contact Centre on 600 50 2030 if you have any suspicions.


  • Give out your Card number, Password, CVV2 (the three-digit number on the back of your card), PIN or account information through unsolicited calls.
  • Respond to a voice mail or calls that ask you to go to a website or call a phone number to resolve an account problem.