You can accumulate your TouchPoints over a period of time and redeem them for shopping or dining vouchers, airline tickets and upgrades, paying your utility bills and much more. For more information on TouchPoints, please click here.

A) Revised TouchPoints earn rate on in-country purchases at select merchant categories

All retail purchases made at UAE based merchants in the following categories will earn TouchPoints at revised earn rates:

Classification of merchants in the abovementioned categories will be as per prevailing Visa guidelines.

B) Revised TouchPoints earn rate on purchases at merchants based in Europe

All retail purchases made at merchants based in Europe (i.e. countries which are part of European Economic Area) will earn TouchPoints at revised earn rate:

Classification of merchants based in European Economic Area will be as per prevailing Visa guidelines.

The above-mentioned changes are effective from 25 October 2020.

Receive a welcome voucher for 2 nights’ stay worth AED 1,200 redeemable at www.hotels.com/adcbinfinite. An online voucher code will be sent to your registered email address within 60 days of payment of the first year annual fee. Vouchers are redeemable for up to 6 months from date of issuance and can be redeemed for stay at any property listed on Hotels.com, anywhere in the world.

Discount applicable on base charges (exclusive of taxes, fees and charges) for the first room in the booking paid online at Hotels.com. You can’t collect or redeem Hotels.com™ Rewards nights when you use this promo code. Welcome voucher is for one time use only.

Watching the latest movies is now more exciting at VOX Cinemas with your ADCB TouchPoints Infinite Credit Card. You can enjoy the following offers across categories including THEATRE, Gold and KIDS experiences:

• Buy one ticket, get one free (up to 4 tickets per month per card)
• 25% discount on select meals, applicable on F&B single items only excluding combo meals at the candy bar in any VOX Cinemas location within UAE
• Upgrade offer: regular and medium size popcorn and soft drink can be upgraded to a medium and large size popcorn and soft drink respectively. The offer can be availed at the candy bar by showing the eligible ADCB card covered under the Buy 1 Get 1 movie ticket offer.

Coffee with friends and family gets more enjoyable than before.

Receive a complimentary beverage on us all year round with unlimited Buy 1 Get 1 free offer at Caribou Coffee. This offer is applicable on Caribou outlets in UAE and not valid on delivery orders and bottled beverages.

Whether you are ordering in or dining out, your ADCB TouchPoints Infinite card gets you the best for less.

• Enjoy 20% off Talabat orders, for up AED 20 off per order on 4 orders a month

• The discount stated is valid across orders in UAE and not applicable on mobile wallet payments and service charges.

• Savor the best of gourmet at over 1,400 finest of restaurants with up to 25% off, when you pay with your ADCB TouchPoints Infinite card.

Be it household groceries or the latest fashion, online shopping was never such exciting.

Enjoy 15% off Noon.com orders when you pay with your ADCB TouchPoints Infinite card, for upto AED 100 off per order on 1 order every month. The discount is valid on orders in UAE and is not applicable on mobile wallet payments.

Tee off in style with your TouchPoints Infinite Credit Card. As a TouchPoints Infinite Card member, you have the luxury of playing golf for free all year at The Track, Meydan Golf Dubai*, Arabian Ranches Golf Club Dubai and Abu Dhabi Golf Club.

Just spend AED 5,000 with your credit card every month to enjoy uninterrupted access. Reservations are mandatory and available on a first come, first served basis for up to 14 days in advance.

Cancellation and No show fee policy:

Meydan Golf club and Abu Dhabi Golf Club charge late cancellation and no show fee which cardholder will be charged for on his next visit to the club

• Tee time reservations can be cancelled up to 48 hours prior to the booking at no cost
• Booking cancellation should happen through contacting Meydan Golf club or Abu Dhabi Golf Club directly.
• In case of late cancellation (inside 48 hours) or no show the following fee will apply: AED 105 per person for Meydan Golf Club and AED 250 per person for Abu Dhabi Golf Club.
• All above rates are inclusive of VAT

To book tee times, call us on 600 508008.

*Effective 1st August 2019, customers who will book complimentary golf at Meydan Golf club, a charge of AED 31.50 Cart fee will be applicable to all the bookings, if the customer wish to use a golf cart.

xperience offers unbeatable value with 2-for-1 offers at top restaurants, spas, fitness outlets, entertainment across the Middle East. Registration is easy and free. Simply download the xperience with the ENTERTAINER mobile application (App) from the iOS or Android store and register using your email address and mobile number and add your ADCB TouchPoints Infinite Credit Card to get started.

For more terms and conditions, please visit: www.visa.com/EntertainerXperience

The 24-hour concierge provides personal services to Visa Infinite Credit Cardholders, taking care of all the booking related arrangements.

Servicing in English, Arabic, and French, concierge agents can help with:

• Restaurant advice
• Booking tables including the ones which are not easily available
• Travel arrangements - booking flights, hotels, car rental, hotel transfers, tourist advice
• Shopping recommendations, sourcing a product
• Arranging a special gift, sending flowers

Concierge hotlines International Numbers:

• +973 1667 5426
• +971 4361 1234
• +44 207 8502829

Local Numbers:

• United Arab Emirates: 80004413487
• Egypt: 8006092753
• Jordan: 8006092535
• Lebanon 8006571363
• Morocco: 8006092753
• Oman: 0096880074191
• Pakistan: 0080090044051
• Saudi Arabia: 8008443488
• Bahrain: 80004197

Alternatively, you can send an email to concierge@visainfinite-mea.com.

Enjoy unlimited complimentary access to premium airport lounges across the many cities you love to travel to.

• Unlimited access at over 850 airport lounges worldwide for self plus 1 guest per visit*
• Access available to both primary and supplementary cardholders
• For the latest updated list of lounges, please visit www.loungekey.com/en/visamena

*Additional visits or accompanying guests, over and above the entitlement, will be charged at a flat rate of USD 32 per visit.

Access to over 200 airport restaurant offers globally. Please download the app (Dine & Fly) and complete a simple registration in order to begin redeeming.

After the registration is completed, simply visit a participating restaurant and reference 'DragonPass' to the restaurant staff. Then click 'redeem' in the app to obtain the discount.

To learn more on other Visa Infinite benefits, visit www.visainfinitecard.com

• Up to 35 % off for TouchPoints Infinite cardholders for renting worldwide.
• Cardholders should book their cars online using the following URL: www.avisworld.com/visa
• Discounts are included for international and domestic rentals where rentals take place in the same country as cardholders’ country of residence in MENA.
• TouchPoints Infinite cardholders can also now enroll for Avis President’s Club Membership through www.avisworld.com/visa

ADCB Visa Infinite Credit Cards are protected against unauthorized transactions or fraudulent use of their card by unrelated third parties.

This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Infinite cardholders.

Unauthorized charges as a result of loss or theft of their Visa Infinite card*

Unauthorized charges incurred when the Visa Infinite card remained in the cardholder’s possession through*:

• in-store,
• telephone,
• ATM withdrawals,
• on-line purchase(s),

*by using cardholders’ eligible card information

For any claims, you can email creditcardclaims@crawco.me with the following information: cardholder’s name, first 9 digits of the covered card number, cardholder’s address and the policy or section under which the claim applies.

Complimentary Multi-Trip Travel Insurance cover protects you and your family for international and local trips for up to 90 days and includes:

• Personal Accident Benefits up to US$ 500,000 (International)
• Personal Accident Benefits up to US$ 100,000 (Domestic)
• Emergency Medical Expenses up to US$ 1,000,000
• Evacuation and Repatriation Expenses up to US$ 500,000
• Hospital Daily Cash $100 per day up to US$ 3,000
• Trip Cancellation/Curtailment up to US$ 7,500
• Delayed departure up to US$ 1,000
• Baggage delay up to US$ 500
• Loss of personal belongings up to US$ 2,500
• Covers cardholder, spouse and up to 5 children; age limit of 75 for all

To download the insurance certificate, visit the online portal T&Cs apply.

For any claims, you should email visa@broadspire.eu with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies

This will start the claim process.

Credit Shield is an optional service which covers your credit card outstanding balance against any emergencies. A nominal charge is billed on a monthly basis and applicable for Accidental Death, Total & Permanent Disablement due to Accident/Sickness, Critical Illness and Involuntary Loss of Employment (ILOE) cover. Complimentary (Free) life cover including Natural death and Top-Up life is included when applying for Credit Shield.

To apply, call us or SMS ‘SHIELD’ to 2626 for a callback. For detailed information, please visit www.adcb.com/shield. 

• Set daily spend limits
• Set monthly spend limits
• Block all transactions
• Block online transactions
• Block in-store transactions
• Block foreign transactions
• Block ATM cash withdrawals

• Login to the ADCB Mobile App
• Click on ‘My Accounts’ and then ‘Credit Cards’
• If you have more than one card, select the credit card you would like to control
• Scroll down and click on 'Card Control Settings'

Need cash against your available credit limit? Benefit from a zero interest rate and repay in easy installments of up to 12 months. Simply call us or SMS ‘CCL’ to 2626 and the money will be transferred to your account within 3 working days. Zero interest rate is only valid for first 3 months from card issuance date. This is subject to terms and conditions and bank approval.

Save on interest expenses when you transfer your outstanding balances from other bank credit cards to an ADCB Credit Card. You can also enjoy the flexibility of zero interest rate and repay in easy installments of up to 12 months. Simply call us or SMS ‘BT’ to 2626 for a callback. Zero interest rate is only valid for first 3 months from card issuance date. This is subject to terms and conditions and bank approval.

Beat the stress of paying back any of your high value purchases by converting transactions into personal payment plan at low interest rates with tenures of up to 48 months. Simply call us or SMS ‘PPP’ to 2626 for a callback. Shop at our wide range of partners and pay back in instalments with zero interest charges and low processing fees for up to 12 months. Simply call us or SMS ‘PPP’ to 2626 for a callback. For detailed list of participating partners, visit www.adcb.com/offers

Does it feel like your child’s school fees are increasing? With your ADCB Credit Card you can convert your child’s school and college fees into installments with zero interest charges for up to 12 months. Simply call us or SMS ‘SCHOOL’ to 2626 for a callback

Enjoy a maximum of 55 interest-free days, when you continue to pay your outstanding balance in full by the due date.

Pay all your utility bills, mobile phone bills, school and college fees, Salik recharge and credit card payments through our mobile app or internet banking platforms.

ADCB gives you the convenience to pay as little as 5% of your outstanding balance each month, and carry the balance forward to the next billing cycle. You can make payments for your card’s outstanding amount through any of our convenient channels:

• Personal Internet Banking: Click on the “Credit Card Payment” option under the “Credit Card” menu
• Mobile Banking App: Select which Credit you wish to make payment for and choose “Manage your Credit Cards” tab
• Branches and Cash Deposit Machines: You can also pay through any of our branches and Cash Deposit Machines

You can also set-up Auto Debit instructions to make payments from your ADCB Savings or Current account. To activate Auto Debit, please call 600 50 2030 or visit the nearest ADCB branch.

Alternatively, you can make payments at Al Ansari Exchange or at LuLu Exchange branches. A nominal transaction fee of AED 5 per payment transaction will be charged for bill payments through partner payment locations, such as exchange houses.

Pay your credit card retail balance in small affordable monthly payments with FlexiPay. Low interest rates, zero documentation and repayment period up to 48 months. SMS FLEXIPAY to 2626 for a call back or apply through Personal Internet Banking. Visit www.adcb.com/flexipay for more details.