Ensuring our continued support during COVID -19

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As the COVID-19 situation shows cautious signs that recovery is on the horizon, we wanted to reassure you that we will continue to offer all the necessary help and support you may need during these uncertain times. In line with the supportive and preventative measures taken by the UAE authorities, ADCB continues to make appropriate amendments to banking operations to ensure the safety of our employees, customers and partners.

Below, you will find detailed information about the measures we’re taking and the options available to support your day to day banking needs. These measures are applicable across both conventional products offered by ADCB and Islamic products offered by ADCB Islamic Banking.

Our priority remains our employees, customers and partners – and we’re doing everything we can to make sure we continue to offer a great service. We will continue to stay close to developments, and take the necessary action to help protect our employees and customers. These supportive actions will be updated as and when required and the information will be updated on adcb.com.

In order to support SMEs during this period, the Bank has put the following additional measures in place

  • All package fees on Zero Balance accounts are being reduced by up to 50% until 30th September, 2020.
  • Minimum Average Balance requirements for all categories of SME accounts are being reduced to AED10,000 per month until 30th September , 2020
  • Reduction of interest/profit rates by up to 3% on all Business loans for existing and new customers until 1st August, 2020.
  • Reduction of interest/profit rates by up to 1% on all Equipment Finance and PoS loans for existing and new customers until 1st August, 2020.
  • Rescheduling Working Capital facilities on a case by case basis to help customers overcome cash flow disruptions until 1st August, 2020.
  • Customised financing solutions to ease future operation cash flow for businesses until 1st August, 2020.

All branches will remain open and operational offering the full range of services unless advised otherwise by the authorities. We encourage you to register and use our 24/7 online banking channels. You can pay, transfer and transact using our ProCash internet Banking and manage your accounts on the go through ProCash Mobile App. Here are some of the services offered:


Enhanced support for smaller businesses during COVID-19

In order to prioritise SMEs during this difficult period, ADCB has entered into a strategic partnership with the Abu Dhabi Department of Finance to provide businesses with more financing options.

Under the scheme, ADCB provides SMEs with wider access to renewable financing options for working capital loans for a three-month duration and term loans for a up to four-year duration. The scheme is available to all SMEs that are registered, operating and headquartered in the emirate.

Lending is subject to the Banks’ lending policies and T&Cs.

SMEs can submit their application for a loan at commercial@adcb.com.


PEACE OF MIND WITH CONTACTLESS BANKING

Even if there is a disruption to your normal routine, we want you to know that banking with ADCB is still simple and convenient.

ProCash

Always open for business.

ProTrade

Makes international trade financing, fast, simple and secure.

GoTrade

Seamless price execution for currencies on our state-of-the-art platform.

ProCash Mobile App

Manage your business on the go.

Stay alert

Fraudsters may take advantage of the current situation, so please be on the look out for anything suspicious, including messages about COVID-19 claiming to be from your bank. Remember that ADCB will never send you an email, text message or call you asking for confidential information to be shared, including your account / card number, PIN, One Time Password (OTP) or your online / mobile banking username or password.


If You Want To Talk To Us

Remember that we are here to help you, so if you have any questions, please call our contact centre on 600 57 6363.

Please email us at commercial@adcb.com. You can also engage with us through social media
Twitter: @officialadcb
Facebook: facebook.com/adcbofficial
Instagram: @adcb
Linkedin: @adcbofficial

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