KYC Documents Update

Upload documents from the comfort of your home

Submit identification documents online hassle-free

Upload KYC document

Introduction

As per the Central Bank of the UAE’s regulations, every bank within the region must maintain valid identification documents and information. This requirement allows us to understand you better and serve you to a higher standard at all times.

What do I need to have ready with me in order to update my KYC documents online?

  1. CID Number or Credit / Debit Card Number
  2. Passport or passport copy in PDF, JPEG, JPG or PNG (image size shall not exceed 2 MB)
  3. Emirates ID in PDF, JPEG, JPG or PNG (image size shall not exceed 2 MB)
  4. Registered mobile number

Passport Guidelines

  1. Ensure that all details on your document are clearly visible when uploaded.
  2. Crop and align documents to only show the required information.
  3. Make sure that all four borders of the document are clearly visible.
  4. Check that all documents are in a front facing view and are not rotated.
  5. The document size should not exceed 2MB.
passport-do-KYC-Document-Update
passport-donts1-KYC-Document-Update
passport-donts2-KYC-Document-Update
passport-donts4-KYC-Document-Update
passport-donts5-KYC-Document-Update
passport-donts6-KYC-Document-Update
passport-donts3-KYC-Document-Update

Emirates ID Guidelines

  1. Ensure that all details on your document are clearly visible when uploaded.
  2. Crop and align documents to only show the required information.
  3. Make sure that all four borders of the document are clearly visible.
  4. Check that all documents are in a front facing view and are not rotated.
  5. The document size should not exceed 2MB.
id-do-KYC-Document-Update
id-donts1-KYC-Document-Update
id-donts2-KYC-Document-Update
id-donts3-KYC-Document-Update
id-donts4-KYC-Document-Update
id-donts5-KYC-Document-Update
id-donts6--KYC-Document-Update

Submit identification documents online hassle-free
 


FAQ’s

Frequently Asked Questions

What is KYC?

KYC (Know Your Customer) is a process by which banks obtain information about the identity and address of the customers. The KYC process helps to ensure that the banks’ services are not misused. As a financial institution, we are required by law to follow ‘KYC’ in order to be complaint with the Central Bank of the UAE and Anti-Money Laundering (AML) regulations. As per the regulations, all banks need to always maintain valid identity documents / information of their customers.

Are KYC requirements new?

KYC requirements have always been enforced and banks have been taking KYC documents in accordance with the guidelines issued by the Central Bank of the UAE from time to time.

Why do I need to fulfil KYC requirement?

As per the regulations set by Central Bank of the UAE, all banks need to maintain valid identity documents/information for their customers, at all times. This helps the banks know their customers and their financial dealings to be able to serve them better and manage risks prudently.

What will happen if I do not submit KYC requirements to the bank?

As a bank, we endeavor to provide you with the best service at all times. However, we may have to limit, restrict or discontinue certain transactions or services in the absence of valid/updated KYC information and documents. In certain circumstances, we may even have to close your account.

How can I submit my KYC documents to the bank?

You have following options available to submit the required documents as per your convenience:

  1. Login to ADCB KYC Documents Update portal (File formats supported: PDF, JPEG, JPG, PNG)
  2. Visit our nearest branch and submit the documents to Customer Service Executives/Representatives
  3. Contact your Relationship Manager & submit the documents to them
  4. Send copies of the new documents to request@adcb.com from your registered email address. If you are a new customer or if you are submitting your KYC documents for the first time, please visit our nearest branch or contact your Relationship Manager.
How frequently do I need to submit my KYC documents?

We review our customers' records on an ongoing basis. We will get in touch with you, if your KYC document(s) need to be updated in the future. The KYC documents needs to be updated when ID documents expire.

My account is dormant. Do I need to submit KYC documents to activate it?

You need to submit KYC documents in order to reactivate your account. 

Please get in touch with your Branch or Relationship Manager to initiate the process.

Once I submit my KYC documents. How long will it take to get my records updated?

Once the documents have been submitted, processing will be completed within 1 to 2 working days.

What do I need to have ready with me in order to update my KYC documents online?
  1. CID Number or Credit / Debit Card Number
  2. Passport or passport copy in PDF, JPEG, JPG or PNG.
  3. Emirates ID or Emirates ID copy in PDF, JPEG, JPG or PNG.
  4. Registered mobile number