You may easily redeem your TouchPoints instantly at select merchant locations. All you have to do is to present your ADCB Credit or Debit Card at the counter to redeem your TouchPoints instantly. In addition, you can also redeem the TouchPoints either online through ADCB@ctive Personal Internet Banking or by phone by calling our 24 Hour ADCB Contact Centre at 600 50 2030 if you are the Primary Account holder.
To view the complete list of redemption partners Click here
If you are the Primary Account holder, you can contact 24 Hour ADCB Contact Centre and one of our telebanking agents on verification will process your redemption request. Prior to calling, you are requested to write down the name of the Merchant, the value of the vouchers and the number of vouchers that you have selected from the Rewards section.
You can find out what your TouchPoints can get on Rewards Section. It will provide a list of the categories, our Merchant Partner Outlets, the TouchPoints required and the value of the voucher.
TouchPoints are available for redemption after they are transferred to your TouchPoints Account by the applicable TouchPoints Relationship. Only the Primary account holder can redeem the TouchPoints.
The minimum number of TouchPoints that is required to obtain the selected voucher will be mentioned against the respective Merchant Partner Outlet.
You can redeem any or all of your available TouchPoints whenever you like, as long as your TouchPoints account is open and in good order.
There is no restriction on the number of times you can redeem. You can redeem as often as you like based on the number of TouchPoints available in your TouchPoints account and the number of TouchPoints required for redemption against the voucher selected by you.
No. The TouchPoints redeemed cannot be refunded or exchanged for cash.
Your TouchPoints Account will still be active as long as the TouchPoints Relationship is open and in good standing.