Frequently Asked Questions (FAQ)

Traveller Credit Card

When will I get charged with the new annual membership fees (AMF)?

The new annual membership fee of AED 1,575 will start to apply from 15th September 2024 onwards for existing customers.

I just paid my annual fees, will I get charged with the annual fees again?

No. If you’ve paid your annual fee already you will be charged with the new AMF on your next anniversary date.

Is any action needed from me to upgrade my card?

No. You will enjoy all the new benefits without any action required on your end and by holding the old plastic.

Will Cleartrip discounts continue to apply?

The exclusive discount at Cleartrip will continue to apply until 15th September 2024. Onwards you will enjoy 12% discount at Cleartrip by Mastercard. For more details, please click here.

Will hotels.com discounts continue to apply?

Discounts will continue to apply at hotels.com/adcbworld until 15th September 2024. Onwards you will enjoy discounts from partner hotels of Mastercard and ADCB.

Will hotels.com anniversary vouchers continue to apply?

You will continue to be eligible for an anniversary hotels.com voucher, subject to having met the min spends required, until 14th July 2025.

Will I get 10% cashback on airline tickets in AED and non-AED spends?

Yes, you will be eligible to 10% cashback on both AED and non-AED spends with any airline, any class of travel, any type of flight (return or one-way) to any destination.

Will I get 10% cashback on hotel bookings in AED and non-AED spends?

Yes, you will be eligible to 10% cashback on both AED and non-AED spends with any hotel chain anywhere in the world.

Is cashback applicable to certain airlines/hotel brands?

No. If the spends are captured under the airlines/hotels Merchant Category Code (MCC) as per prevailing Mastercard guidelines, then you will be eligible for 10% cashback.

Is the cashback earned on the total cost of the ticket?

Yes, you will earn cashback at the total cost of the ticket including airfare, taxes, fees and surcharges.

Will I get 50% cashback on movie tickets in AED spends?

Yes, you will be eligible to 50% cashback for tickets purchased online (website or mobile app) at any cinema in the UAE.

Is there a minimum monthly spend in order to qualify for cashback?

Yes, the monthly cashback is subject to a minimum monthly retail spend of AED 5,000.

What the maximum cashback I can earn monthly?

Maximum monthly cashback is AED 1,500 and for retail spends up to the credit limit of your card.

How will I get my monthly cashback?

Cashback will be calculated basis your calendar monthly retail spends and will be credited on your subsequent month’s card statement.

Do I need to redeem my cashback?

No. Cashback earned basis your eligible retail spends will be automatically credited on your monthly card statement.