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FAQ Frequently Asked Questions (FAQ)
ADCB Lulu Credit Card
The LuLuPoints Reward Programme is specially designed loyalty program for ADCB LuLu Credit Cardholders.
You will now earn a higher rate of LuLuPoints on your non LuLu purchases while you continue to earn upto 8% rewards as LuLuPoints for your purchases at LuLu stores:
| Card Type | Rewards at LuLu
(per AED 1 purchase) |
Rewards elsewhere
(per AED 1 purchase) |
Monthly spends goal
(LuLu & elsewhere) |
|---|---|---|---|
| Platinum | 8 LuLuPoints | 1.25 LuLuPoints | AED 5,000
(Discontinued effective 1st Dec 2022) |
| Titanium/Gold | 3.5 LuLuPoints | 1 LuLuPoint | AED 3,500
(Discontinued effective 1st Dec 2022) |
| Standard | 1.5 LuLuPoints | 0.5 LuLuPoint | AED 1,000 |
*For every AED 1 worth of purchase made elsewhere in the UAE and overseas you will earn 0.5 LuLuPoints.
No. There is no membership to enrol in the LuLuPoints programme. You are automatically eligible to participate in the programme by virtue of being an ADCB LuLu Credit Cardholder.
No. You would earn LuLuPoints only on eligible transactions made with the ADCB LuLu Credit Card. For other ADCB Products and Services, you would earn TouchPoints. Please click here for more information on TouchPoints.
You can start redeeming your LuLuPoints once you have accrued a minimum of 5,000 points.
Both primary and supplementary cardholder can redeem LuLuPoints accrued on the card account.
Unlike gift vouchers, there are no preset values of LuLuPoints redemption vouchers e.g. AED 50 / 100 / 500. You can request redemption of LuLuPoints of any value as long as there are in multiples of 100 and subject to a minimum number of points required of redemption i.e. 5,000 points. There is no maximum limit on the number of LuLuPoints you can redeem.
Yes. LuLuPoints are valid for a period of three years from the last day of the month during which such LuLuPoints are earned. Unless used prior to the expiration date, the LuLuPoints shall expire on such date and shall be deducted from your total LuLuPoints balance.
No. The LuLuPoints cannot be transferred to someone else.
No. The LuLuPoints are non-exchangeable.
