^FAQ Frequently Asked Questions (FAQ)

The ADCB Mobile App is your all-in-one digital banking app, designed to help you manage your accounts, payments, cards, investments, and services in one place. It provides personalised insights and faster ways to bank, supported by AI-driven features.

Download the ADCB Mobile Banking App from the Apple App Store or Google Play Store, ensuring your device meets the minimum OS requirement (iOS 15.1 or Android 9 and above). Then register directly in the app by following the on-screen steps.

All ADCB customers with an active account can use the app. You only need a compatible smartphone and internet access.

The app works on most modern smartphones. Your device must run iOS 15.1 or above (iPhone) or Android 9 or above and have internet connectivity.

Yes, the ADCB Mobile App requires an active internet connection (Wi-Fi or mobile data) to access services securely.

No. Each device is securely linked to one customer profile. Access requires your login credentials and authentication, including biometrics or passcodes.

Try restarting your device or updating or reinstalling the app. If the issue continues, you can use the support options like AI assistant or Get in Touch section in Services Hub available within the app.

Yes, you can securely register your profile on multiple devices, subject to ADCB’s security limits.

You can restart the registration process directly in the app by following the guided steps.

Use the “Forgot password” option in the app and follow the steps to reset it securely.

You can restore access using the in-app recovery options by following the guided steps.

Log in on your new device and complete the setup process. You can also remove old devices from your profile settings.

Update your registered mobile number in your profile settings to ensure uninterrupted access and communication.

Your access will not be affected, as long as the mobile number remains the same.

Yes, you can access the app from anywhere with an internet connection. Some services may vary depending on location.

The app uses advanced security features including secure login, device binding, biometrics, and transaction authentication to protect your account.

The ADCB Mobile App is currently free to use. Standard data charges may apply from your telecom provider for data usage.

• Keep your login details private
• Enable biometric login for secure access
• Do not share OTPs or verification codes
• Always use the official app from app stores
• Keep your device updated

You can access help and guidance directly within the app or visit www.adcb.com for more information.