ADCB’s Mobile Banking initiative is aimed at providing customers seamless connectivity to the Bank. With the new ADCB Mobile App, you can now access your account details, make Credit Card and utility bill payments and transfer money instantly, pay your child’s school and college fees at your convenience, through your Smartphone.
All existing ADCB Customers can use the ADCB Mobile App.
The ADCB Mobile App is available currently for the Apple iPhone, Android, Mobile phone browsers. Tablet versions will be available soon. All you need to ensure is the availability of an active 3G/ WIFI/ Edge connection (i.e. ability to connect to internet).
Please go to your mobile phone’s web browser and try opening any website (for example: www.adcb.com). If the site opens you have an active connection. If it does not open, you need to subscribe for the facility by contacting your telecom service provider OR connect to a WiFi network.
No. Once the App is installed and registered, another customer’s account cannot be accessed on the same device.
If something isn't working right, you can try restarting or re-setting your handset. If you still experience difficulty you can try deleting and then re-installing the application. If problems persist please write to ADCBMobile@adcb.com or call our Contact Centre on 600 50 2030 (within UAE) or +97126210090 (outside UAE).
Yes. You can have this application on a maximum of 5 devices.
In case your Activation key has expired you can visit www.adcb.com and log in to ADCB Personal Internet Banking and select the “Mobile Banking” option or call our Contact Centre and request for any further assistance.
In case you have forgotten your Login password, access the Forgot Password option on the App and follow the steps OR call our Contact Centre.
In case you have been locked out from the ADCB Mobile App, call our Contact Centre and request for a Re-activation key which is sent by SMS to your registered mobile. Using this Re-activation key, set up your own Mobile App password freshly.
Please visit www.adcb.com and log in to ADCB Personal Internet Banking, select the “Mobile Banking” option and on screen click “Remove Device” for the required device OR call our Contact Centre for assistance with the same.
In case you change your Mobile Number permanently (i.e. New number from your service provider), we recommend that you inform us by calling our Contact Centre to update your records. Changing your number however, will not disrupt access to the ADCB Mobile App as long as Internet connectivity is established on it.
Changing your SIM card with the same mobile number will not disrupt access to Mobile Banking service.
Yes. As long as your device has got Internet connectivity.
ADCB Mobile App is highly secure. There is no sensitive data stored on the handset and the App is password protected. In addition, One-Time Password (OTP) is required for authentication of any financial / critical transactions.
The service is currently made available by the Bank on a complimentary basis. The Bank reserves the right to and in the future intends to charge the Account Holder for use of the Mobile Banking Services by the Account Holder. The Bank shall notify the Account Holder of such charges, as and when they become applicable. The Account Holder shall be liable for payment of such airtime or other charges that may be levied by the Cellular Service Provider in connection with sending of the Requests and/or receipt of the Alerts, Internet / Data access, information or confirmation of execution of Requests as per the terms and conditions of the Cellular Service Provider.
If you have any queries on the ADCB Mobile App, you may contact us at our call centre on 600 50 2030. You may also visit our website www.adcb.com or email us at ADCBMobile@adcb.com