^FAQ Frequently Asked Questions (FAQ)

If you’re an existing Debit or Covered Cardholder, you can easily apply for a new supplementary card via the ADCB Mobile Banking app. Please open Credit or Debit Card page in ADCB Mobile Banking app, click on the banner “Apply for a Supplementary Card” and follow the instructions on screen.

You’ll need to have the identity document (Emirates ID or passport) of the supplementary cardholder you’re applying for. For UAE residents you’ll need their Emirates ID and for non-residents their passport.

As part of the application journey you will be asked to take a picture of the identity document or upload it from your device’s image library.

You can apply for immediate family members (e.g. spouse, kids, siblings and parents) or employees (e.g. domestic helpers, business associates etc.).

When applying for minors, the minimum age requirement for debit cards is 12 and for covered cards 14 years old.

Upon successful completion of the application journey a reference number is issued and presented to you on the confirmation screen. You will also receive a confirmation email with the same reference number. In the unlikely event where you experience any delay you may reach out to Contact Center who will help you with your supplementary card’s status.

Yes, you can, but you’ll have to update your records with the renewed document once it becomes available. This is to ensure no disruption in your service experience.