^FAQ Frequently Asked Questions (FAQ)

Transferring outstanding balances from credit card(s) of other banks to your ADCB Islamic Banking Credit Card.

Your request will be processed within one (1) working day from the day the request is received by the Bank.

You can avail this facility through Personal Internet Banking and Mobile Banking App.

Balance Transfer is applicable to all customers with active ADCB credit card(s) and a minimum retail principal outstanding balance of AED 500 or more.

A minimum retail principal outstanding amount of AED 500 is required to avail Balance Transfer option on your applicable Credit Card.

You can choose to pay your monthly instalment amounts for 6, 12, 18, 24, 36 or 48 months.

A monthly instalment has to be paid towards Balance Transfer.

However, if you fail to pay your instalments for two consecutive months, the Bank will cancel the Balance Transfer and the entire outstanding amount under the Balance Transfer will be moved to the regular outstanding balance on the card and shall become payable henceforth with applicable profit per month.

You cannot amend the payment plan on an existing Balance Transfer.

However, you can foreclose the existing plan and book a new plan.

This facility is available for the total retail principal balance on both Primary and Supplementary credit cards.

However, only primary cardholders can raise a Balance Transfer request.

You can choose to cancel your existing Balance Transfer by prepaying the retail principal outstanding amount to the Bank in one (1) lump sum payment.

If you request for closure of the credit card before all instalments are completed on the card account, the Balance Transfer amount will be debited to the credit card account as one consolidated amount.

Thereafter, the credit card will be closed post-payment of complete outstanding on the credit card.

The Balance Transfer monthly instalments together with profit and all applicable fees and charges shall be included in the Minimum Payment Due and billed in the Statement of Account.

Billing shall commence from the first Statement of Account sent to you following the conversion of retail principal outstanding balance.

The Bank in the first Statement of Account sent to you following the conversion of retail principal outstanding balance (part or full) will state the amount that has been converted into Balance Transfer, the amount of monthly payment instalment payable and the pending number of instalments.

Each monthly installment under Balance Transfer will include amounts for the payment of principal and profit.

Please note by availing Balance Transfer, the amount converted will be blocked and available credit limit will reduce accordingly.

As and when instalments are paid, the instalment paid amount will be part of the available limit.

Yes, you may apply for Balance Transfer more than once as long as you qualify.