Frequently Asked Questions (FAQ)

Business Choice Account

What are the eligibility criteria for applying for a business account?

Any business entity incorporated in the UAE with a valid commercial license issued by a relevant UAE government authority can apply for a Business Choice Account.

What are the different types of business accounts available?

  • Business Choice Account – for day-to-day business banking requirements; available with three package options (Gold, Silver, and Platinum).
  • Smart Start Account – customized for start-ups and micro-SME businesses requiring only UAE-based transactions in AED.
  • e-business Account – for online business entities.

For businesses with annual turnover more than AED 5 million, please refer our specialized Commercial Banking proposition – click here.

What documents are required to open a business account?

To open a business account you require the below documents:

  • Trade License and commercial registration (as applicable)
  • Power of Attorney (if applicable)
  • Passport or Emirates Identity (for UAE citizens and residents) of authorized signatory and partners (if applicable), including ultimate beneficial owners
  • Company address proof
  • Partnership Deed, Memorandum of Association (MOA) and Board Resolution authorizing the account opening

Are there any restrictions on Smart Start Accounts?

Smart Start Accounts are restricted for transactions within the UAE in AED; outward or inward foreign currency/cross border transactions are not allowed through this account.

Smart Start Account clients can request a Business Choice Account, which is enabled for foreign currency transactions, after a period of one year.

Can I open Islamic business accounts?

Yes, all three business account types are available as fully Shari’ah-compliant variants from ADCB Islamic Banking.

What is the minimum monthly average balance for each of the business account types?

Account Type Minimum monthly average balance* requirement Monthly charges applicable if the minimum monthly average balance is not maintained
Business Choice Accounts Silver – AED 10,000
Gold – AED 50,000
Platinum – AED 100,000
Silver – AED 150
Gold – AED 200
Platinum – AED 300
Smart Start Accounts Zero Not Applicable
e-business Accounts Zero Not Applicable

*Monthly average balance is calculated from the 26th to the 25th of the following month.

Are there any account maintenance charges applicable to business accounts?

Yes. The following account maintenance charges are applicable by account type:

Account Type Account maintenance charges
Business Choice Accounts Zero if minimum monthly average balance is maintained in the account. Otherwise, corresponding minimum monthly balance charges shall be applicable.
Smart Start Accounts AED 105 per month (including VAT)
e-business Accounts AED 1,800 per annum collected upfront

What are transactional benefits and channels associated with the business accounts?

Account Type Cheque book Branch Teller Transactions Debit Card Online Banking Channel
Business Choice Accounts Silver – 4 free per year
Gold – 1 free per month
Platinum - 3 free per month (25 or 10* leaves)
Silver – 15 free per month
Gold – 30 free per month
Platinum - Free
Yes ADCB Personal Internet Banking and Mobile Banking App*
Smart Start Accounts 1st book free (50 or 10* leaves) Chargeable by transaction type Yes ProCash
e-business Accounts 1 free per year(25 or 10* leaves) Free Yes ADCB Personal Internet Banking and Mobile Banking App*

*Business Choice and e-business Account clients may opt for ProCash access for an additional AED 210 per month (inclusive of VAT). For more information on the ProCash solution, please visit – link.

How can I access my account through the internet?

You can conveniently access your account through ADCB Personal Internet Banking (IB) and the ADCB Mobile Banking (MIB) App.

How can I register for ADCB Personal Internet Banking?

To register for ADCB Internet Banking, please follow the below steps:

  • Go to the login page by clicking here.
  • Click on the ‘Not Registered? Click here to register’ option.
  • Please select the ADCB Debit Card option.
  • Enter the 16-digit Debit Card number.
  • Enter the four-digit security pin of your Debit Card.
  • Enter your desired password.
  • Re-enter the same password.
  • Accept the Terms and Conditions and click on register.
  • Enter the OTP you receive and click confirm.

Will I be charged for using ADCB Personal Internet Banking or the ADCB Mobile Banking App?

No, access to ADCB Personal Internet Banking and the ADCB Mobile Banking App is free of charge.

What is ProCash?

ProCash is a corporate banking platform for accessing your business account online and making day-to-day business transactions such as bill payments, salary payments, transfers, etc. For more information on the ProCash solution, please click here.

How do I get access to ProCash?

To access ProCash, please click here to view the user guide. For further assistance, please feel free to call our 24*7 ProCash helpline number 600-547779

Do I need to provide a renewed or updated Trade License to ADCB upon expiry?

Yes. It is mandatory to provide a renewed Trade License and update any changes to company activity, ownership or company name with ADCB to ensure that all company information is up to date. Expired Trade License charges of AED 150 per month shall be applicable on the company account if the same is not updated within 30 days of expiry. Failure to provide a renewed Trade License with updated company information may result in blocking or closure of the account.

How can I update a renewed Trade License with ADCB?

You can update renewed Trade License through one of the three options below:

  • If there is no change in company information, i.e., only renewed upon expiry, send a copy of the same to [email protected].
  • You can update the renewed Trade License through ProCash Self Service.
  • If there are changes in company information, visit any ADCB branch to provide KYC documents to update the company information.

Can I upgrade or change between different Business Choice Account packages – Silver, Gold and Platinum?

Yes, you can upgrade or change your Business Choice Account package with applicable corresponding charges and transaction benefits by placing a request at any ADCB Branch.

Can I pay my salaries to my company employees through Wages Protection System (WPS)?

Yes. You can pay salaries to the company employees through ProCash.

If your Ministry of Human Resources and Emiratisation (MoHRE) ID is already updated in our system, you can start using WPS instantly on ProCash.

If your MoHRE ID is not updated, please visit an ADCB Branch and update the MOL Id to enable WPS on ProCash.

Are there any charges for using WPS through ProCash?

There is no charge for WPS salary payments made through ProCash.

How can I cancel the ProCash subscription for my account?

To cancel the ProCash subscription, place a request at any ADCB Branch.

Can I get a loan/Credit Card/Trade Finance facility for my business account?

Loan/Credit Card/Trade Finance Facility are unavailable for this business segment. However, if your business is eligible as per the Bank’s criteria, you can upgrade to a Commercial account and enjoy business loans and other facilities as per your eligibility. This will be subject to approval.

How can I use the same mobile to access ADCB Mobile Banking for my personal and Business Choice Account relationships?

Personal and Business Choice Accounts being separate account relationships, they have to be accessed separately. Each account relationship access requires separate registration on the mobile application and since there can be only one instance of the application on a mobile device, only one account relationship can be registered at a time. So two separate mobile devices need to be used to access both the account relationships separately through ADCB Mobile Banking.

Alternatively, you may use one of the options to access the other account, which is not registered on ADCB Mobile Banking –

  • ADCB Internet Banking: You can login to your account at adcb.com using the internet browser in any device.
  • Procash Mobile App: Subscribe to ProCash for your Business Choice Account for a monthly fee to access the account using ProCash Mobile App. Since this is a separate mobile application, the same mobile device can be used for accessing personal account through ADCB Mobile Banking and Business Choice Account through ProCash Mobile App.

In case if you have registered one of the account relationships on your mobile and would like to change to the other account relationship, you will need call our Contact Center to deregister the existing account relationship.

What documents are required to add/delete/change authorized signatory information?

To add/delete/change the authorized signatory information, visit your nearest ADCB Branch with the below documents:

  • Trade license and commercial registration (As applicable)
  • Sale contract in case the details are not mentioned in MOA, if its mentioned so no need for sale contract.
  • Company letter head mentioning all details of request with company stamp and signature of authorized signatory.
  • Power of Attorney (POA) for authorized signatories who are not owners or partners
  • Memorandum of Association (MOA) for LLC companies or Establishment contract for other companies
  • Company address proof
  • Passport or Emirates Identity (for UAE citizens and residents) of authorized signatory and partners (if applicable), including ultimate beneficial owners

What documents are required to update the change in owners?

To update the change in owners, visit your nearest ADCB Branch with the below documents:

  • Company letter request to update operating instruction
  • Trade License and commercial registration (as applicable)
  • Assignment / sale contract
  • Power of attorney (if applicable)
  • Memorandum of Association (MOA)
  • Passport or Emirates Identity (for UAE citizens and residents) of authorized signatory and partners (if applicable), including ultimate beneficial owners

What documents are required to update the change in operating instructions?

To update the change in operating instruction, visit your nearest ADCB Branch with the below documents:

  • Trade License and commercial registration
  • Sale contract in case the details are not mentioned in MOA, if its mentioned so no need for sale contract
  • Company letter head mentioning all details of request with company stamp and signature of authorized signatory
  • Power of Attorney (POA) for authorized signatories who are not owners or partners
  • Memorandum of Association (MOA) for LLC companies or Establishment contract for other companies
  • Company address proof
  • Passport or Emirates Identity (for UAE citizens and residents) of authorized signatory and partners (if applicable), including ultimate beneficial owners

What documents are required to update the change in company structure or activity or name?

To update the change in company structure or activity or name, visit your nearest ADCB Branch with the below documents:

  • Trade License and commercial registration (as applicable)
  • Memorandum of Association (MOA)
  • Passport or Emirates Identity (for UAE citizens and residents) of authorized signatory and partners (if applicable), including ultimate beneficial owners

What documents are required for Procash related service requests?

For any kind of Procash related service requests, such as Procash set-up, WPS set-up or Procash cancelation etc., visit your nearest ADCB Branch with the below mandatory documents:

  • Valid Trade License and commercial registration (as applicable)
  • Emirates Identity
  • Company letter stating the service request details